crm and relationship
CRM Without Compromise: A Strategy for Profitable Growth
White Paper Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant... [17 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper AGA Linde Healthcare selected PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all back-office operations for sales and service. [09 Jul 2008]
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
White Paper Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle phases: pre-sales, after sales, marketing, etc. [08 Jul 2008]
The Power of Spatially-Enabled Master Address Data Management
White Paper The webinar emphasizes the integration of an EAS with other business information systems, ranging from 911 to Customer Relationship Management (CRM) systems, and also covers organizational considerations related to EAS system governance and... [08 Jul 2008]
Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches
White Paper The company implemented a Customer Relationship Management (CRM) application structure, enhancing information visibility throughout all 27 branches as well as integrated critical business functions, improving administrative processes while... [07 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system based on Microsoft Dynamics CRM 3.0. The American Chamber of Commerce (AmCham) in Russia provides market information and... [06 Jul 2008]
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
White Paper To address this issue and more, they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics CRM 4.0. Lacking this basic knowledge, decision makers had difficulty tying activities to results... [05 Jul 2008]
Suse Chooses DB2 for Linux to Enhance Its Own CRM System
White Paper Since the system SuSE used to manage most of its contracts crashed frequently and could not retrieve complex service histories in a timely fashion, making it difficult for support engineers to resolve requests efficiently, SuSE decided it had to... [03 Jul 2008]
An Introduction to Microsoft Dynamics CRM Online
White Paper View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in customer strategy and relationship marketing, and founding partner of The... [30 Jun 2008]
Sun Microsystems of Canada and Exchange Solutions Create Customer Value for Fortune 500's
White Paper Exchange Solutions has taken traditional CRM and marketing strategies and 'Injected steroids' - optimizing individual customer profit and relationship value across an entire enterprise. ESI), launched in 1996, it turned to Sun Microsystems of... [30 Jun 2008]
The Future Sales Force - A Consultative Approach
White Paper If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis, and proposal production... [30 Jun 2008]
Microsoft Dynamics CRM Online 30 Day Trial
White Paper If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you... [30 Jun 2008]
Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage
White Paper This white paper from SAP and the Peppers and Rogers Group explains how companies can meet this challenge and achieve maximum return and competitive advantage by integrating their supply chain management (SCM) and customer relationship management... [18 Jun 2008]
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
White Paper National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve... [17 Jun 2008]
The Naked CIO: Business misintelligence
Comment Pieces of data must have a finite relationship with each other to be of any value in analysis. On top of all that, companies - especially global ones - have varying applications for a particular area of the business, for example CRM. [16 Jun 2008]
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