crm and system
RSS crm and systemInHouse vs Hosted: Location Scout
White Paper Is it better to have your CRM system hosted or on premises? Correspondent James Hilliard looks at how to tackle the software, hardware and staffing questions. [09 Aug 2008]
Google Street View cleared by UK privacy watchdog
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics Google's Street View mapping system has been given the all clear by the UK's privacy... [31 Jul 2008]
HP Case Study: ProBusiness Services, Inc.
White Paper ProBusiness selected a CRM solution built on scalable HP ProLiant servers, Siebel eBusiness Applications and a Microsoft SQL Server database. ProBusiness wanted to rapidly deploy a system that would extend its client service capabilities and... [30 Jul 2008]
Hosted CRM Buyer's Guide
White Paper Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CRM solution? This white paper outlines the general benefits and drawbacks of hosted vs.on-premise... [18 Jul 2008]
Unified Communications Pocket Guide
White Paper Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM) This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete... [14 Jul 2008]
Siebel 8 CRM on System x3850, Red Hat Linux and DS4700
White Paper The purpose of this paper is to describe the performance characteristics of Seibel 8.0 CRM Enterprise running Linux Red Hat 4.0 and Oracle 10g on an IBM System x3850 attached to an IBM Systems Storage DS4700 Storage Server. [11 Jul 2008]
Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper Since databases and a CRM software solution tailored to the specific requirements of Dr. The convincing concept submitted by Avaya-Tenovis not only comprised a modular communications system, but also solution competency and excellent local support. [09 Jul 2008]
Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
White Paper After implementing Microsoft Dynamics CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. For Devine Capital, the executive-level candidates with whom employees interact have high expectations. [03 Jul 2008]
Avision Maximises Benefits of ERP and CRM with Microsoft .NET Platform
White Paper Since implementation, Avision's new supply chain management system has resulted in enormous cost savings. Avision Inc.is a manufacturing powerhouse in Taiwan that specializes in components for high quality electronics, including scanners and other... [03 Jul 2008]
Customer Relationship Management the e11 Way
White Paper This white paper is aimed at providing organizations understanding of how a web-based Customer Relationship Management (CRM) system can dramatically improve their ability to effectively run web based campaigns, track leads, convert leads into... [03 Jul 2008]
Step 5: Describing Your CRM Classes
White Paper The lack of common business definitions coupled with the proliferation of CRM systems leads to increased implementation and system maintenance costs, lower system quality, and the inability to share data across systems. [03 Jul 2008]
Confartigianato Builds Member Satisfaction with IBM and Linux Solution
White Paper The organization recognized that if it could consolidate its member information and integrated it with a customer relationship management (CRM) system, it could produce mailing lists and other material for marketing purposes. [03 Jul 2008]
Suse Chooses DB2 for Linux to Enhance Its Own CRM System
White Paper When SuSe was called upon to provide flawless technical support in its home-base country as well as throughout Europe, they relied on their own CRM solution for responding to customer support requests, SuSE Trouble Ticket System. [03 Jul 2008]
PeopleSoft Customer1 Implementation
White Paper Phase two will extend the system's applicability into Support providing PeopleSoft 8 CRM's benefits to PeopleSoft's call center and to customers themselves, who will portal access to their own cases. Phase three will integrate back office... [03 Jul 2008]
Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
White Paper wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. [03 Jul 2008]
