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whitepaper In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate data from multiple sources and combine it into standard...
[16 May 2008]
whitepaper However, in both B2C and B2B models, CRM and eCommerce systems lack the kind of cross-function visibility and information sharing that can drive greater business knowledge and performance. Best-in-class customer relationship management (CRM...
[16 May 2008]
whitepaper The client is a multi-billion dollar designer and manufacturer of electronics products including wireless and data capture solutions. The client needed to empower internal sales with a tool to more efficiently manage leads to fulfillment - a fluid...
[16 May 2008]
whitepaper This was accomplished using out-of-the-box CRM functionality to link all aspects of accounts, leads, opportunities, projects and calendars, together with custom fields, tables, process steps and dashboards to monitor and report results.
[16 May 2008]
whitepaper Most will point to their customer care training or CRM system. Every company executive will raise their hand and say they believe having loyal customers is a key to business success. Fostering true loyalty and engagement with customers starts at a...
[16 May 2008]
whitepaper One can have the best Customer Relationship Management (CRM) or contact management system in the world, but if one is pursuing the wrong business, the system will not benefit the organization. A well-defined strategy for determining which sales...
[16 May 2008]
whitepaper Nowadays eCommerce systems and Customer Relationship Management (CRM) systems have a great deal of valuable process and data overlap when it comes to managing and executing sales, customer management and fulfillment functions.
[16 May 2008]
whitepaper View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in customer strategy and relationship marketing, and founding partner of The...
[15 May 2008]
whitepaper Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you Microsoft Dynamics CRM capabilities without the investment in IT infrastructure and staffing. If you're looking to take your customer relationship management to...
[15 May 2008]
whitepaper This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.
[15 May 2008]
whitepaper IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional...
[15 May 2008]
News Giving a keynote speech at WES - which included a demonstration of SAP's CRM software running on the latest BlackBerry device - Mike de la Cruz, senior VP of mobility and analytics at SAP, said enterprise mobility and enterprise software are...
[14 May 2008]
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics The issue was noted late last week on Microsoft forums and by others.
[14 May 2008]
News Check out silicon.com's latest Cheat Sheets… Galileo CRM Biometrics Encryption Revenues in the Chinese software product and services sector are forecast to reach $140bn by 2010 and already hit $21bn during the...
[14 May 2008]
whitepaper They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise...
[14 May 2008]
whitepaper Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved customer service.
[14 May 2008]
whitepaper After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena, insurance, and education-oriented...
[14 May 2008]
whitepaper SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing customer data, fast, across all brand operations, to improve consultant...
[14 May 2008]
whitepaper Microsoft Dynamics AX is a business management solution that automates and streamlines financial, human resource, supply chain, and Customer Relationship Management (CRM) processes. Established in Poland in 1916, Kujawaska Fabryka Manometer (KFM...
[14 May 2008]
whitepaper This paper focuses on team's design for real-time data access to retrieve task-related information from the Enterprise Information System (EIS) CRM Siebel. When working on an assigned task, the user needs related data, including documents, from CRM...
[14 May 2008]
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