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IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities

whitepaper IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional...

Tags: customer support services

[15 May 2008]

RIM reveals BlacBerry roadmap

News This belief underpins its recent partnership with enterprise software giant SAP to deliver CRM via the BlackBerry. Giving a keynote speech at WES - which included a demonstration of SAP's CRM software running on the latest BlackBerry device - Mike...

Tags: rim, touchscreen, blackberry

[14 May 2008]

Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes

whitepaper Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved customer service.

Tags: customer support services

[14 May 2008]

SAP apps to show up on BlackBerrys

News Salespeople who already employ SAP's CRM application will then be able to use it alongside the BlackBerry email, address book and calendar applications after "only basic user training and minimal incremental IT infrastructure investments", the...

Tags: blackberry, rim, sap

[06 May 2008]

Ignore social networks at your peril, retailers told

News Check out silicon.com's latest Cheat Sheets…  Google Android  Video: ID cards  BBC iPlayer  Galileo  CRM  Biometrics Retailers should also look into the potential of viral marketing campaigns on social...

Tags: gartner, marketing, traffic, retailers

[02 May 2008]

Cool tech gets down with the kids

News Check out silicon.com's latest Cheat Sheets…  Google Android  Video: ID cards  BBC iPlayer  Galileo  CRM  Biometrics This is reflected in the fact technology users often come up with new applications for...

Tags: ipod, apple, virtual worlds

[23 Apr 2008]

BT embraces NetSuite's on-demand software

News BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM) software from SugarCRM. Customers will be able to integrate the CRM applications with existing communications and data systems...

Tags: smes, saas, crm, bt

[22 Apr 2008]

Police Facebook presence strikes privacy chord

News Check out silicon.com's latest Cheat Sheets…  Google Android  Video: ID cards  BBC iPlayer  Galileo  CRM  Biometrics In a research note, Roschke pointed out that Facebook applications have access to far...

Tags: facebook, privacy, police, submit

[22 Apr 2008]

Open source key to SaaS future

News Check out silicon.com's latest Cheat Sheets…  Google Android  Video: ID cards  BBC iPlayer  Galileo  CRM  Biometrics Open source software will be key to the adoption of software as a service (SaaS) over...

Tags: gartner, future, sharing, saas

[16 Apr 2008]

Google and Salesforce.com team up to serve business

News Salesforce.com and Google have announced they're linking up to offer Google Apps integrated with Salesforce.com's CRM applications. Scott McMullan, of Google Apps partner, Google Enterprise, said: "We're committed to advancing the web as the...

Tags: salesforce, google

[14 Apr 2008]

CRM Without Compromise: A Strategy for Profitable Growth

whitepaper Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant...

Tags: crm software

[11 Apr 2008]

Data Center One for SAP - Solution Blueprint and ROI Analysis

whitepaper R/3, CRM, BW, etc.each of these applications requires multiple environments for development, quality assurance / testing, and production (additional environments such as sandbox, training, load balancing, failover, and pre-production may also be...

Tags: data center

[11 Apr 2008]

TIBCO Helps Agilent Build a Standards-Based Architecture

whitepaper Agilent's first order of business was to extricate itself from the old legacy applications and simultaneously replace them with new best-of-breed applications for ERP, production planning, manufacturing, financial reporting, human resources, and CRM.

Tags: erp, erp, reporting, equipment

[10 Apr 2008]

Electronic Customer Relationship Management (eCRM)

whitepaper The ideas behind CRM (Customer Relationship Management) aren't new but it is only now that new applications and implementation methods have emerged to enable you to quickly put CRM into practice. This white paper describes that how CRM could...

Tags: business strategies, crm, benefit, customer relationship management

[10 Apr 2008]

Universal Application Network: Solving the Application Integration Challenge With Prebuilt, Industry-Specific Business Processes

whitepaper Watch this educational Web seminar replay to learn how Universal Application Network enables organizations to: Deploy prepackaged, industry-specific, end-to-end business processes that span multiple applications-not just CRM to ERP-and extend...

Tags: business intelligence / data warehousing, deployment, business processes, multiple applications

[10 Apr 2008]

Cingular Uses TIBCO to Stay in Touch With Customers

whitepaper Cingular sought to replace its point-to-point connectivity with an EAI platform to enable more efficient communications among applications, accelerate the development of new functionality, reduce the complexity of its architecture, and create a...

Tags: business management, united states, point, business process

[10 Apr 2008]

Con-Way Drives Productivity Using TIBCO's Integration Software

whitepaper TIBCO's business integration software helped Con-Way to integrate accounts receivable (AR) collection tools with Con-Way databases and applications - including a customer database, shipment database, customer relationship management (CRM) system...

Tags: roi - tco, collection, point, databases

[10 Apr 2008]

Project Management: Web-based Content Management & Collaboration Solution

whitepaper This unique, Web-based solution combines collaboration, content management, and many other features that can be used for project and document management, sales force automation, CRM, bug tracking, and much more.

Tags: database management, sharing, intuit, quickbase

[10 Apr 2008]

TIBCO Accelerates Internal and Intercompany Activities at Altera

whitepaper TIBCO solution integrated critical applications including Altera's customer relationship management (CRM) system, enterprise resource planning (ERP) system, and manufacturing execution system. Altera is the world's pioneer of system-on-a...

Tags: business management, point, programmable, altera

[10 Apr 2008]

How SAP Customers Achieve Greater Value Using TIBCO

whitepaper While SAP has proven itself as a software vendor that delivers important capabilities in areas such as enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM), a successful implementation of SAP...

Tags: business management, sap, chain, customer relationship management

[10 Apr 2008]

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