crm customer insight
Customer Relationship Success Demands Insight
White Paper Unfortunately the insight is often buried deep in a database. The goal of over 85% of companies implementing CRM is to increase revenue by better understanding their customers. This paper discusses how analytics can help businesses understand the... [11 Aug 2008]
Bank of Montreal Revitalizes IT Infrastructure With Flexible, Scalable and Affordable Technology From IBM
White Paper A comprehensive IBM customer insight solution was chosen by Bank of Montreal to, leverage existing Customer Knowledge Base and CRM Analytical Environments. The new environment provides business intelligence, CRM and scoring capabilities. [03 Jul 2008]
Understanding Business Intelligence
White Paper It provides the insight organizations need to guide them through turbulent markets, roller-coaster economies, and aggressive competitors. That's because BI is an embedded component of so many business technology initiatives, including business... [03 Jul 2008]
Business Objects Provides Sharper Business Intelligence With DB2 Information Integrator
White Paper Questions are the lifeblood of a healthy company because they lead to discovery, insight and action. Business Objects software provides standardized, Web-based information infrastructure to help companies access their disparate data sources, such... [03 Jul 2008]
The Road to CRM Riches
White Paper As the cost of a typical CRM implementation continues to grow— and the pressure to address the shortcomings in customer management operations intensifies—organizations will have to become more vigilant in: identifying which CRM capabilities will... [03 Jul 2008]
Integrated Commerce: A Blended Approach to B2B ECommerce and CRM
White Paper Best-in-class customer relationship management (CRM) systems have enabled leading organizations to translate greater customer insight into higher profits from more loyal customers. However, in both B2C and B2B models, CRM and eCommerce systems lack... [15 May 2008]
Manufacturer Improves Data Visibility and Enhances Decision Making With New Business
White Paper KFM needed a system that gave a deeper insight into production processes and a technology that integrated existing KPM solutions with the overall WIKA infrastructure. Microsoft Dynamics AX is a business management solution that automates and... [30 Apr 2008]
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
White Paper IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional... [30 Apr 2008]
Using Customer Insight in Sales: Optimizing Performance and Productivity
White Paper Download this report now to learn how a CRM solution was the optimal path to achieve these goals. An emerging system integrator and IT Consulting firm is known for their in-depth, industry expertise, along with a strong reputation for excellence in... [10 Apr 2008]
Fisher & Paykel Finance Adds Up for Sales Team
White Paper This leads to much greater customer insight, more targeted sales and marketing campaigns as well as superior customer service. FPF needed a CRM solution that could better manage its large customer and merchant database records and capture... [02 Apr 2008]
Microsoft Dynamics CRM Trial Account
White Paper See how Microsoft Dynamics CRM works like and with your everyday applications to give you more customer insight at every step of the process. For sales and marketing, you need to have a complete view of your customers to be most effective. [27 Mar 2008]
Ambu A/S Ensures Real-Time Reporting and Increases Visibility Into Sales Pipeline
White Paper The challenge was to meet customers' evolving needs and buying patterns and improves insight into customer buying patterns and potential to drive more effective campaigns and sales activities. Ambu A/S wanted to develop and rapidly deploy a new... [25 Mar 2008]
Transform Customer Data Into Profit: Discover New Sources of Value Through Analytic Insight Across Your Marketing, Sales and Service Organizations
White Paper Where ERP and CRM platforms unified operations across the organization, an Enterprise Intelligence Platform now unifies customer knowledge and insight. Marketing groups were first to embrace predictive analytics, for cross-selling, campaign... [20 Mar 2008]
Coloplast Ltd Adopts New Customer Profiling and Measurement System for Increased Profitability
White Paper The company wanted to maintain and grow market share by gaining greater insight into customer characteristics, needs, and buying behaviors. The company implemented a Siebel Customer Relationship Management (CRM) platform from Oracle, enabling... [05 Sep 2007]
Compania Sudamericana de Vapores Reduces Accounting Response Time
White Paper The company implemented financial and Customer Relationship Management (CRM) modules from Oracle E-Business Suite, integrating the company's accounting processes and helping gain valuable customer insight and improved efficiency and control of... [05 Sep 2007]
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