crm customer loyalty
Salesforce.com Helped Customers Succeed and Gained Brand Loyalty Using Macromedia Breeze to Deliver Best Practices Presentations
White Paper Salesforce.com is the world leader in on-demand Customer Relationship Management (CRM) services. They wanted to reach customers day or night, keeping viewers engaged with rich media experiences. The project team needed to ramp up production quickly... [18 Jul 2008]
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
White Paper Due to the rapid growth of the company and the large volume of customers, it was deemed necessary to significantly increase investment in CRM, including the possibility of transferring the said capabilities to the distributor, starting with those... [08 Jul 2008]
Microsoft Dynamics CRM Demo
White Paper Deepen long-term customer relationships, Resolve service issues more effectively, and increase customer satisfaction and loyalty. See how Microsoft Dynamics CRM 3.0 can help you: Enhance your bottom line, improve sales efficiency, sell products and... [30 Jun 2008]
Symbol's MC50 Brings Mobile Vitality to Sales Force Automation Applications for Pharmaceutical Companies
White Paper With full access to the features of core business applications, sales teams are empowered to delivery unparalleled service to build loyalty. Adding the strength of the MC50 enables drug companies to get the full TCO from CRM or SFA applications. [30 Jun 2008]
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
White Paper National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve... [17 Jun 2008]
Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0
White Paper Most of the organizations have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United States are experiencing amazing sales productivity gains, thanks... [30 May 2008]
The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
White Paper Fostering true loyalty and engagement with customers starts at a basic level. These 9 principles will guide in the efforts to create greater loyalty and engagement within the organization. Most will point to their customer care training or CRM system. [15 May 2008]
Buyer's guide: IBM customer experience solutions for midsize business
White Paper To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer loyalty by providing a superior customer experience. This buyers guide reviews a sample of IBM CRM offerings that are... [11 Apr 2008]
Customer Relationship Management with mySAP Telecommunications
White Paper New technologies and services, increasing competition, dwindling customer loyalty, globalization, and market uncertainty are all good reasons for you to be concerned about the effectiveness of your CRM strategy and solutions. [10 Apr 2008]
What Time Is It? It's CRM Time!
White Paper Well, the hype stems from the promises of greater customer tracking and loyalty which are offered by many CRM products and it might just be that you need it the most. What is all this hype about CRM? The CRM phenomenon is spreading across multiple... [10 Apr 2008]
Transform Customer Data Into Profit: Discover New Sources of Value Through Analytic Insight Across Your Marketing, Sales and Service Organizations
White Paper Marketing groups were first to embrace predictive analytics, for cross-selling, campaign management, interaction management, customer acquisition and customer loyalty programs. Where ERP and CRM platforms unified operations across the organization... [19 Mar 2008]
SAP Case Study: AstraWorld
White Paper AstraWorld was established in 2002 to provide value-added after sales service through a membership program that pays attention to both the customers' dynamic lifestyle and their motoring needs, to achieve the highest customer loyalty. [19 Feb 2008]
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
White Paper The challenge was to implement targeted marketing campaigns and effective sales promotions to influence client choice and enhance customer loyalty. SNCF wanted to ensure multi-channel (internet, telephone, etc.and multi-product management within... [08 Feb 2008]
Q-Park France Optimizes Marketing Strategy With Centralized View of Customers
White Paper Q-Park France wanted to centralize management of the company's portfolio of 10,000 subscribers and enhance customer relationship tracking and expand knowledge of customers to improve loyalty. Q-Park France implemented Oracle's Siebel CRM... [08 Feb 2008]
Cheat Sheet: CRM
Cheat Sheet So CRM can boost customer loyalty which leads to reduced costs and increased profitability. You could say that but CRM - despite being a tech industry buzzword bandied about over the past few years - actually stands for something close to the heart... [08 Jan 2008]
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