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silicon.com > White Papers > Enterprise Applications > Customer Management

EXR Adopts High Performance Database to Support Future Growth

EXR Adopts High Performance Database to Support Future Growth

EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more

Feb 9, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution

Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution

Promotional products provider Global Advertising Products (Global) relied on an outdated system to manage its critical s Read more

Apr 2, 2008

silicon.com > White Papers > IT Management > Business Functions

IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities

IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities

Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to r Read more

Apr 30, 2008

silicon.com > White Papers > IT Management > Business Functions

Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)

Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)

Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences an Read more

Jun 11, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange

BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange

The user areas of the Amena call centers were using different integration tools, which complicated customer management. Read more

Jul 1, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

CRM Without Compromise: A Strategy for Profitable Growth

CRM Without Compromise: A Strategy for Profitable Growth

Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some compa Read more

Mar 18, 2009

silicon.com > White Papers

Trends 2006: Web Content Management

Trends 2006: Web Content Management

In the post-bubble era, demand is once again on the rise for Web content management (WCM), fueled by recognition that th Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > Business Functions

Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service

Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service

Tata Motors is India's largest integrated automaker, with a line-up that includes commercial, utility, and passenger veh Read more

Apr 1, 2009

silicon.com > White Papers > Enterprise Applications > Customer Management

Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)

Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)

In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatical Read more

Oct 28, 2009