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whitepaper Best-in-class customer relationship management (CRM) systems have enabled leading organizations to translate greater customer insight into higher profits from more loyal customers. However, in both B2C and B2B models, CRM and eCommerce systems lack...
[16 May 2008]
whitepaper Nowadays eCommerce systems and Customer Relationship Management (CRM) systems have a great deal of valuable process and data overlap when it comes to managing and executing sales, customer management and fulfillment functions.
[16 May 2008]
whitepaper One can have the best Customer Relationship Management (CRM) or contact management system in the world, but if one is pursuing the wrong business, the system will not benefit the organization. A well-defined strategy for determining which sales...
[16 May 2008]
whitepaper If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you...
[15 May 2008]
whitepaper IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional...
[15 May 2008]
whitepaper CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM. The California Teachers Association (CTA) serves 350,000 members.
[14 May 2008]
whitepaper SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing customer data, fast, across all brand operations, to improve consultant...
[14 May 2008]
whitepaper Microsoft Dynamics AX is a business management solution that automates and streamlines financial, human resource, supply chain, and Customer Relationship Management (CRM) processes. Established in Poland in 1916, Kujawaska Fabryka Manometer (KFM...
[14 May 2008]
News The companies announced last week that the first of SAP's software to make it onto the BlackBerry will be its customer relationship management (CRM) application, which will be generally available for mobile use within a couple of months.
[06 May 2008]
News BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM) software from SugarCRM. NetSuite software provides a single system for a variety of purposes such as enterprise resource...
[22 Apr 2008]
whitepaper Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution and empower the employees to respond quickly to customer demands and increase customer satisfaction.
[14 Apr 2008]
whitepaper Microsoft Dynamics CRM offers to innovative ways to access this powerful relationship management solution to empower the employees to respond quickly to customer demands and increase customer satisfaction.
[14 Apr 2008]
whitepaper In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but no overarching research...
[11 Apr 2008]
whitepaper Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant...
[11 Apr 2008]
whitepaper Customer relationship management (CRM) is critical for every telecommunications company. The customer relationship management (CRM) capabilities of mySAP Telecommunications deliver an end-to-end CRM solution tailored for the telecom industry.
[10 Apr 2008]
whitepaper The company sought to improve customer relationship management (CRM) by implementing a robust and consistent data model for defining and identifying its customers throughout the enterprise. The objective for Dell was to create a unique definition...
[10 Apr 2008]
whitepaper Based on the interaction center function of mySAP Customer Relationship Management (mySAP CRM) and tailored to the needs of an industry, it enables to manage contacts via any channel - phone, fax, e-mail, letter, and Internet chat - quickly and...
[10 Apr 2008]
whitepaper Until mid-2003, team members wrote notes during customer calls and then transcribed those notes into the Siebel Customer Relationship Management (CRM) tool. In July 2003, the team started using Microsoft Office OneNote 2003 with Siebel CRM.
[10 Apr 2008]
whitepaper The ideas behind CRM (Customer Relationship Management) aren't new but it is only now that new applications and implementation methods have emerged to enable you to quickly put CRM into practice. This white paper describes that how CRM could...
[10 Apr 2008]
whitepaper TIBCO's business integration software helped Con-Way to integrate accounts receivable (AR) collection tools with Con-Way databases and applications - including a customer database, shipment database, customer relationship management (CRM) system...
[10 Apr 2008]
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