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silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more
Feb 9, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
Promotional products provider Global Advertising Products (Global) relied on an outdated system to manage its critical s Read more
Apr 2, 2008
silicon.com > White Papers > IT Management > Business Functions
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to r Read more
Apr 30, 2008
silicon.com > White Papers > IT Management > Business Functions
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences an Read more
Jun 11, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
The user areas of the Amena call centers were using different integration tools, which complicated customer management. Read more
Jul 1, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
CRM Without Compromise: A Strategy for Profitable Growth
Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some compa Read more
Mar 18, 2009
silicon.com > White Papers
Trends 2006: Web Content Management
In the post-bubble era, demand is once again on the rise for Web content management (WCM), fueled by recognition that th Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service
Tata Motors is India's largest integrated automaker, with a line-up that includes commercial, utility, and passenger veh Read more
Apr 1, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatical Read more
Oct 28, 2009
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