crm dynamics customer service
Health Insurance Company Reengineers Call Center With CRM Solution
White Paper As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold Certified Partner Avanade for its implementation expertise with Microsoft Dynamics CRM. The ease of use of Microsoft Dynamics CRM has enabled in-house... [11 Jul 2008]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Paper To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. As a service business, building a book of clients through prospecting, as well as retaining current... [03 Jul 2008]
Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
White Paper Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. [03 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system based on Microsoft Dynamics CRM 3.0. Now, employees have faster access to automated business information and have more... [03 Jul 2008]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper After evaluating several solutions, the team chose to deploy Microsoft Dynamics CRM to 2,000 computers. When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. [03 Jul 2008]
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise
White Paper Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM... [30 Jun 2008]
Microsoft Dynamics CRM Demo
White Paper See how Microsoft Dynamics CRM 3.0 can help you: Enhance your bottom line, improve sales efficiency, sell products and services more frequently. Deepen long-term customer relationships, Resolve service issues more effectively, and increase customer... [30 Jun 2008]
TechNet Webcast: Windows Mobile Series: Microsoft Dynamics CRM Mobility and Windows Mobile (Level 300)
White Paper Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobile users. Demonstrations in the webcast include Microsoft CRM Mobile Express and mash-up content on mobile platforms. [30 May 2008]
XP SP3 starts endless reboot for some AMD PCs
News The company had to delay the release of the XP update after discovering at the 11th hour an incompatibility with Microsoft Dynamics Retail Management System, a retail chain management program for SMEs. [14 May 2008]
Teachers Association Turns to Centralized Data Repository to Improve Member Service
White Paper After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM. CTA wanted to add a customer relationship management solution to better support its members. The California Teachers Association (CTA) serves 350,000 members. [30 Apr 2008]
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
White Paper They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise... [30 Apr 2008]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper This webcast shows how the productivity of sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. [14 Apr 2008]
New Solution Helps Microsoft Improve Service to Employees, Business Partners
White Paper By implementing Microsoft Dynamics CRM, these teams have improved service levels, increased employee and customer satisfaction, boosted collaboration across teams, and achieved better individual and management reporting. [02 Apr 2008]
New CRM System Helps Microsoft Increase Sales Efficiency, Improve Customer View
White Paper Microsoft Corp.the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management (CRM) system to many of its sales and service business units across the world. [02 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper Global worked with Microsoft Gold Certified Partner Aspirence Information Technology to develop a highly customized Customer Relationship Management (CRM) application based on Microsoft Dynamics CRM. This has improved customer service, boosted... [02 Apr 2008]
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