crm dynamics solution customer service
Health Insurance Company Reengineers Call Center With CRM Solution
White Paper The ease of use of Microsoft Dynamics CRM has enabled in-house enterprise architects to custom tailor the solution to meet the company's specific needs. As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold... [11 Jul 2008]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Paper To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. As a service business, building a book of clients through prospecting, as well as retaining current... [03 Jul 2008]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper After evaluating several solutions, the team chose to deploy Microsoft Dynamics CRM to 2,000 computers. When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. [03 Jul 2008]
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
White Paper They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise... [30 Apr 2008]
Teachers Association Turns to Centralized Data Repository to Improve Member Service
White Paper After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM. CTA wanted to add a customer relationship management solution to better support its members. The California Teachers Association (CTA) serves 350,000 members. [30 Apr 2008]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution and empower the employees to respond quickly to customer demands and increase customer satisfaction. [14 Apr 2008]
New CRM System Helps Microsoft Increase Sales Efficiency, Improve Customer View
White Paper Microsoft Corp.the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management (CRM) system to many of its sales and service business units across the world. [02 Apr 2008]
New Solution Helps Microsoft Improve Service to Employees, Business Partners
White Paper By implementing Microsoft Dynamics CRM, these teams have improved service levels, increased employee and customer satisfaction, boosted collaboration across teams, and achieved better individual and management reporting. [02 Apr 2008]
Travel Company Expects 20 Per Cent Increase in Turnover With Customer-Based System
White Paper Working with Microsoft Gold Certified Partner Brain Force, the company developed the Dynamics Travel solution by using Microsoft Dynamics CRM. This offers customers a wide range of services and information that can be accessed through mobile... [02 Apr 2008]
Fisher & Paykel Finance Adds Up for Sales Team
White Paper Microsoft Dynamics CRM enables the company to integrate information from different channels to create real time visibility across its business. FPF needed a CRM solution that could better manage its large customer and merchant database records and... [02 Apr 2008]
CRM Solution Helps Healthcare Connectivity Provider to Boost Revenue 115 Percent
White Paper So, the company adopted Microsoft Dynamics CRM and Axonom Powertrak. The combination is a fully integrated solution that automates and speeds the customer installation process. The result: Backlog is down 51 percent, and business is up 115 percent... [02 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper Global worked with Microsoft Gold Certified Partner Aspirence Information Technology to develop a highly customized Customer Relationship Management (CRM) application based on Microsoft Dynamics CRM. This has improved customer service, boosted... [02 Apr 2008]
Forklift Manufacturer Improves Processes, Increases Customer Satisfaction
White Paper Microsoft Dynamics CRM delivered out-of-the-box sales and service functionality, workflow automation, and management visibility into data. Equally important, MCFE was able to deliver a portal solution to its distributors, all on the Microsoft... [02 Apr 2008]
Manufacturer Deploys New Phone System to Improve Customer Service
White Paper As a solution the company deployed Cisco Unified Communications brings together voice, video, and data communications on a single IP network and Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 provides intelligent call center support. [04 Mar 2008]
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
White Paper PBC decided to switch to Microsoft Dynamics CRM 3.0 and worked with IT solutions provider Brightfox to create a centralized repository of customer data that sits neatly alongside the Microsoft Office system. [19 Feb 2008]
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