crm implementation 360-degree
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Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
White Paper Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that... [30 Jun 2008]
Calculating ROI (Return On Investment) for Your CRM Solution
White Paper A CRM solution that works for the company will be easily customizable to scale with the companies future needs, and will provide a medium with which to fully understand the customer base with a 360 degree view of each and every one of them. [25 Nov 2007]
Canon ITS Raises Service Levels and Drives Competitiveness With PeopleSoft Enterprise CRM
White Paper The company needed to bring together multiple sources of customer data into a unified call center for a true 360-degree view of the customer across multiple channels and multiple departments. Service representatives are able to view interactions... [01 Aug 2007]
Artaker CAD Systems Improves Customer Service and Performance With Integrated CRM System
White Paper The company implemented Oracle's Siebel applications to create a comprehensive and Web-based CRM system that provides a 360-degree view of customers and their relationship with Artaker. The company wanted to improve the company's Customer... [29 Jul 2007]
Artaker CAD Systems Improves Customer Service and Performance With Integrated CRM System
White Paper The company implemented Oracle's Siebel applications to create a comprehensive and Web-based CRM system that provides a 360-degree view of customers and their relationship with Artaker. The company wanted to improve the company's Customer... [11 Jul 2007]
Reaping the Returns of Customer Relationship Management: A Seven-Step Process for Analyzing and Achieving Return on Investment
White Paper Customer Relationship Management (CRM) applications automate the sales, marketing and services functions to provide a 360-degree view of the customer and enable enterprises to be more customers focused. [11 Jan 2007]
PeopleSoft Case Study: PepsiAmericas Corporation
White Paper As a company with 365,000 customers and increasing demand for its products, PepsiAmericas was looking for a customer relationship management (CRM) solution that would deliver true integration across its enterprise. [04 Mar 2005]
A Seven-step Process for Analyzing and Achieving Return on Investment
White Paper Customer Relationship Management (CRM) applications automate the sales, marketing and services functions to provide a 360-degree view of the customer and enable enterprises to be more customer focused and interest in CRM continues to grow, despite... [24 Feb 2004]
J.D. Edwards Customer Relationship Management Data Model Inheritance
White Paper The advantages of implementing customer relationship management (CRM) applications are well understood. However, the prospect of integrating existing data into new CRM applications can be overwhelming. [24 Feb 2004]
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