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News The companies announced last week that the first of SAP's software to make it onto the BlackBerry will be its customer relationship management (CRM) application, which will be generally available for mobile use within a couple of months.
[06 May 2008]
News BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM) software from SugarCRM. NetSuite software provides a single system for a variety of purposes such as enterprise resource...
[22 Apr 2008]
whitepaper In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but no overarching research...
[11 Apr 2008]
whitepaper R/3, CRM, BW, etc.each of these applications requires multiple environments for development, quality assurance / testing, and production (additional environments such as sandbox, training, load balancing, failover, and pre-production may also be...
[11 Apr 2008]
whitepaper The ideas behind CRM (Customer Relationship Management) aren't new but it is only now that new applications and implementation methods have emerged to enable you to quickly put CRM into practice. This white paper describes that how CRM could...
[10 Apr 2008]
whitepaper While SAP has proven itself as a software vendor that delivers important capabilities in areas such as enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM), a successful implementation of SAP...
[10 Apr 2008]
whitepaper This webcast describes CRM implementation at Canada Post.
[04 Apr 2008]
whitepaper This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 8.0 industry...
[03 Apr 2008]
whitepaper To take advantage of the increasing market demand for Customer Relationship Management (CRM) solutions and support, Helios-IT launched a practice that focuses specifically on Microsoft Dynamics CRM. To effectively implement the business management...
[02 Apr 2008]
whitepaper Small business owners are likely to assume that CRM solutions are mainly for larger companies, but is this an accurate assessment? What should small businesses look for to ensure they are making the best decision regarding CRM implementation?
[31 Mar 2008]
whitepaper Enterprise Resource Planning and Customer Relationship Management (ERP/CRM) systems can provide access to information that previously was unavailable to an organization. What is the Total Cost of Ownership (TCO) for ERP/CRM when deployed on the...
[27 Mar 2008]
whitepaper The bank wanted to ensure that the performance of the newly-implemented Siebel CRM implementation provided its customers with a slick online banking solution. The company is one of the largest financial institutions in Saudi Arabia, with a valued...
[24 Feb 2008]
whitepaper As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold Certified Partner Avanade for its implementation expertise with Microsoft Dynamics CRM. The ease of use of Microsoft Dynamics CRM has enabled in-house...
[08 Feb 2008]
whitepaper A good on-demand CRM implementation will always equal a high Return On Investment (ROI). A CRM solution that works for the company will be easily customizable to scale with the companies future needs, and will provide a medium with which to fully...
[25 Nov 2007]
whitepaper This white paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Application Release 7.7. The benchmark comprised 20,000 concurrent users operating Siebel CRM Release 7.7 industry...
[06 Nov 2007]
News There is also still strong demand for ERP and CRM skills. There has been a massive increase in helpdesk support staff and IT project managers over the past year. Demand for junior and graduate entry-level helpdesk positions has increased by 45 per...
[23 Oct 2007]
Case Study Chartered accountant firm Taylor Cocks has used Sage's SalesLogix CRM product to streamline its client relations. After considering rival offerings from the likes of Siebel it selected Sage's SalesLogix offering, supplied by CRM services company...
[15 Oct 2007]
whitepaper Armin Druschke, project leader for the mySAP CRM and mySAP BI implementation at the Cologne, Germany-based energy supplier GEW RheinEnergie, sums up his experience in one, neat statement: "Customer Relationship Management is a philosophy that...
[28 Sep 2007]
whitepaper It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and enlisted the help of SAP Consulting.
[14 Sep 2007]
whitepaper As a solution the company deployed mySAP Customer Relationship Management (mySAP CRM), SAP NetWeaver Portal Component and SAP NetWeaver Business Intelligence component. With 78,000 employees around the world and corporate headquarters in El Segundo...
[14 Sep 2007]
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