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silicon.com > White Papers > Data Management > Data Infrastructure

WebSphere Customer Center Product Positioning White Paper

WebSphere Customer Center Product Positioning White Paper

IBM WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer Read more

Dec 13, 2007

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets

BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets

BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 m Read more

Dec 19, 2007

silicon.com > White Papers > Enterprise Applications > Customer Management

Dow Chemical Assesses Sales Efficiency to Boost Effectiveness Globally

Dow Chemical Assesses Sales Efficiency to Boost Effectiveness Globally

The Dow Chemical Company wanted to maximize efficiency and effectiveness of its global sales organization and address ke Read more

Dec 19, 2007

silicon.com > White Papers > Enterprise Applications > Workflow Management

Benefits of using RightFax for enterprise fax management and electronic document delivery

Benefits of using RightFax for enterprise fax management and electronic document delivery

If you have more than 25 employees who send faxes, you probably need fax server technology; if you have more than 50, yo Read more

Jan 2, 2008

silicon.com > White Papers > Software and Web Development > Internet and Web

Web Content Management and Customer Relationship Management

Web Content Management and Customer Relationship Management

Internet, intranet, and extranet sites can no longer afford to be static information suppliers. Web sites must be dynami Read more

Jan 7, 2008

silicon.com > Management > CIO Insights

Denplan bites hard on document automation

Denplan bites hard on document automation

Case study: Personalised mail-outs give a good impression Read more

Jan 17, 2008

silicon.com > White Papers > Enterprise Applications > Workflow Management

Benefits of using RightFax for enterprise fax management and electronic document delivery

Benefits of using RightFax for enterprise fax management and electronic document delivery

If you have more than 25 employees who send faxes, you probably need fax server technology; if you have more than 50, yo Read more

Jan 29, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Q-Park France Optimizes Marketing Strategy With Centralized View of Customers

Q-Park France Optimizes Marketing Strategy With Centralized View of Customers

Created in 2002, Q-Park France is a subsidiary of the European Q-Park Group, which specializes in the finance, construct Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

EXR Adopts High Performance Database to Support Future Growth

EXR Adopts High Performance Database to Support Future Growth

EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more

Feb 9, 2008