crm solution customer service
White paper: Leveraging Information for Innovation and Competitive Advantage
White Paper ERP, CRM, and SCM). Information is not just stored in your customer databases, file systems, content management systems or applications (e.g. Think differently about what it means to have a business solution [14 Jul 2008]
Health Insurance Company Reengineers Call Center With CRM Solution
White Paper The ease of use of Microsoft Dynamics CRM has enabled in-house enterprise architects to custom tailor the solution to meet the company's specific needs. As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold... [11 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper AGA Linde Healthcare selected PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all back-office operations for sales and service. [09 Jul 2008]
End-to-End Support Paves the Way to Better Customer Service
White Paper Avaya Global Services was able to assess the specific needs of Ceritex and advised the company on the best course of action to ensure it implemented a state-of-the-art, scalable and future-proof CRM solution. [03 Jul 2008]
Microsoft CRM Data Migration Framework
White Paper Microsoft Business Solutions CRM is a line-of-business solution that empowers businesses to make informed decisions, increase sales success, and provide superior customer service. Built from the ground up using Microsoft .NET technologies... [03 Jul 2008]
BizEd Services Gains a Competitive Advantage With PeopleSoft CRM
White Paper The PeopleSoft CRM solution has enabled BizEd Services to offer the right mix of its learning and development services to the right customers while driving profits into its business. In a tight economy, BizEd Services was looking for ways to... [03 Jul 2008]
Customer Marketing Leader Aegis Communications Group Turns to PeopleSoft for CRM
White Paper PeopleSoft Accelerated Customer Relationship Management (CRM) will help Aegis's customer service operations cost-effectively improve service to its existing clients, attract new clients, and increase productivity. [03 Jul 2008]
Electrolux Outdoor Products Shows Its Talent for Customer Service
White Paper By selecting TALENT CRM on IBM iSeries, they gained a single interface for improved efficiency, plus a whole new set of functions for managing customers, without needing to replace our tried-and-trusted applications. [03 Jul 2008]
Bank of Montreal Revitalizes IT Infrastructure With Flexible, Scalable and Affordable Technology From IBM
White Paper A comprehensive IBM customer insight solution was chosen by Bank of Montreal to, leverage existing Customer Knowledge Base and CRM Analytical Environments. The new environment provides business intelligence, CRM and scoring capabilities. [03 Jul 2008]
mySAP CRM for the Consumer Products Industry
White Paper Download this white paper to learn about a powerful, comprehensive solution with features to help you manage every aspect of customer centric business. Today's business environment is characterized by fragmenting markets, diversifying product and... [03 Jul 2008]
mySAP CRM Helps Telcos Achieve Strategic Goals
White Paper This paper describes how the mySAP Customer Relationship Management (mySAP CRM) solution helps telecom companies to achieve their strategic goals.mySAP CRM enables to tightly integrate front- and back-office processes to deliver superior customer... [03 Jul 2008]
New Methods and Solutions Based on Contactless Smart-Card (CSC) for Customer Servicing and CRM Development in a Muti-Modal / Inter-Modal Transport Environment
White Paper This paper deals with customer identification and access control to personalized services in the context of multimodal transport services and in-car telematics services. A combined solution is foreseen and on-going research projects will be the... [03 Jul 2008]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. IBM Business Consulting Services not only developed the contact center... [03 Jul 2008]
Agile Software : Infrastructure Optimization - An equarius Success Story
White Paper Agile turned to equarius to better optimize their CRM solution across the sales, marketing, customer service and support departments. Agile Software is the leading provider of Collaborative Manufacturing Commerce solutions that speed the "build... [03 Jul 2008]
Suse Chooses DB2 for Linux to Enhance Its Own CRM System
White Paper When SuSe was called upon to provide flawless technical support in its home-base country as well as throughout Europe, they relied on their own CRM solution for responding to customer support requests, SuSE Trouble Ticket System. [03 Jul 2008]
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