crm solution integrated
Ceridian Canada: IBM and Siebel Deliver a Leading Edge CRM Solution
White Paper The core of the solution is a Siebel CRM application used by all 800 customer service employees across its nationwide branch network. Complementing this is a customer self-service solution employing WebSphere Application Server, which accesses the... [03 Jul 2008]
Cardiff County Council Elects WebSphere Software for Customer Care Initiative
White Paper IBM and its Business Partner Mitel Networks answered their call with an integrated Web-enabled CRM solution based on WebSphere software from IBM. The Connect to Cardiff CRM solution is attracting attention outside city borders. [03 Jul 2008]
Chordiant CRM and Cisco ICM Integration
White Paper Chordiant Software delivers an integrated, multi-channel CRM solution that provides a single view of the customer by integrating data from many diverse sources, and allows a business to implement best practices during every contact. [03 Jul 2008]
Better Control and Visitor Satisfaction With RFID-Based Solution
White Paper The solution is integrated to CRM system thus making it viewable by using the tools provided by the CRM software. The solution consisting of Nowire Smart Presence Server 3.0, RFID reader devices & RFID cards, Vineyard's Vintage CRM software... [03 Jul 2008]
WRQ Verastream Helps Canadian Tire Keep Rolling
White Paper They used WRQ Verastream Host Integrator to pull terminal-based customer information into Chordiant CRM solution. They wanted to improve customer satisfaction by giving CSRs integrated CRM and mainframe information and provide a high-volume... [03 Jul 2008]
TransCanada PipeLines Manages CIMS with Sybase
White Paper The CRM application, PROSPECT gives companies the customer intelligence they need to achieve improved customer service, increased customer retention and higher profitability. SQL Anywhere Studio from iAnywhere Solutions, a Sybase company, and... [03 Jul 2008]
Developing a World Class CRM Solution on iAnywhere Solutions’ Leading Mobile Technology
White Paper The CRM application, PROSPECT gives companies the customer intelligence they need to achieve improved customer service, increased customer retention and higher profitability. SQL Anywhere Studio from iAnywhere Solutions, a Sybase company, and... [03 Jul 2008]
mySAP CRM: support Your Sales Organization with mySAP CRM
White Paper For field sales, internal sales, and Internet sales, that support is here today, with the only fully integrated customer relationship management solution: mySAP CRM. That’s why so many companies, large and small, are sold on mySAP Customer... [03 Jul 2008]
mySAP CRM: Support Your Marketing Organization with mySAP CRM
White Paper Now you can deliver stronger, more measurable results with the only fully integrated customer relationship management solution: mySAP CRM. Not when your company uses mySAP Customer Relationship Management (mySAP CRM). [03 Jul 2008]
Accenture Case Study: Globo Cabo
White Paper In order to reach its goal of achieving rapid growth through unique service offerings in a newly deregulated marketplace, Globo Cabo teamed with Accenture to develop an integrated solution based on Siebel for CRM, Portal Infranet for billing, a... [03 Jul 2008]
Improving the Quality of Customer Interaction With a Comprehensive CRM Solution
White Paper This needed to be integrated with a Customer Relationship Management (CRM) solution that would provide a common customer view across agents, call centers and claims. A comprehensive CRM solution was then implemented that provided the following... [03 Jul 2008]
Maximizing the Success of Your CRM Solution
White Paper How will you find a CRM solution that enables you to improve sales for productivity and cut costs at the same time? The answer is that Sun and salesforce.com have worked to mitigate the risks of implementing CRM by offering a safe choice for... [03 Jul 2008]
Franchise Grows 35 Percent in 5 Months With Custom Solution Designed by IT Firm
White Paper Beratung recently used Microsoft Dynamics GL 9.0, Microsoft Dynamics CRM 3.0, Windows Small Business Server 2003, Microsoft SQL Server 2005, and other technologies to develop an integrated, automated solution for a rapidly growing franchise. [03 Jul 2008]
Global Freight Forwarder Capitalizes on Integrated Solution to Speed Business Growth
White Paper When its accounting system could no longer accommodate rapid growth, and as its customer base continued to expand, the company engaged Microsoft Gold Certified Partner Software Solutions Group to implement Microsoft Dynamics GP and Microsoft... [03 Jul 2008]
Tying Order Management Is Critical to CRM Success
White Paper This whitepaper will explain what you need to know when considering a CRM solution and how you can enhance and expedite the customer experience within your organization. No one can undermine the importance of the order management component in your... [03 Jul 2008]
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