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The Integrated Commerce Solution: Closing the Costly Information Gap Between e-Commerce and CRM to Boost Sales Productivity

whitepaper The client needed to empower internal sales with a tool to more efficiently manage leads to fulfillment - a fluid solution that would streamline the ordering process and deliver self-serve efficiency through the timely sharing of critical...

Tags: crm software

[16 May 2008]

CRM and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co.

whitepaper In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate data from multiple sources and combine it into standard...

Tags: crm software

[16 May 2008]

Achieving Integrated Commerce With Salesforce.com and Sterling Multi-Channel Selling

whitepaper Nowadays eCommerce systems and Customer Relationship Management (CRM) systems have a great deal of valuable process and data overlap when it comes to managing and executing sales, customer management and fulfillment functions.

Tags: sales - marketing

[16 May 2008]

Microsoft Dynamics CRM Online 30 Day Trial

whitepaper Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you Microsoft Dynamics CRM capabilities without the investment in IT infrastructure and staffing. If you're looking to take your customer relationship management to...

Tags: back-office

[15 May 2008]

IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities

whitepaper IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional...

Tags: customer support services

[15 May 2008]

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution

whitepaper Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration...

Tags: crm software, crm, microsoft dynamics crm, dynamics

[14 May 2008]

Teachers Association Turns to Centralized Data Repository to Improve Member Service

whitepaper After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM. CTA wanted to add a customer relationship management solution to better support its members. The California Teachers Association (CTA) serves 350,000 members.

Tags: crm software, association, teachers, microsoft dynamics crm

[14 May 2008]

Manufacturer Improves Data Visibility and Enhances Decision Making With New Business

whitepaper Microsoft Dynamics AX is a business management solution that automates and streamlines financial, human resource, supply chain, and Customer Relationship Management (CRM) processes. Working with Microsoft Gold Certified Partner WIKA Systems, KFM...

Tags: infrastructure management

[14 May 2008]

Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 8: Accessing EIS Data and Documents

whitepaper This paper focuses on team's design for real-time data access to retrieve task-related information from the Enterprise Information System (EIS) CRM Siebel. When working on an assigned task, the user needs related data, including documents, from CRM...

Tags: crm software

[14 May 2008]

The 5 Must-Have Features of a CRM Solution

whitepaper You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Each business is different and the features your CRM solution has should reflect that. Choosing the right CRM Solution for your business...

Tags: crm software

[02 May 2008]

Hosted CRM Buyer's Guide

whitepaper In the market for a CRM solution? This white paper outlines the general benefits and drawbacks of hosted vs.on-premise CRM solutions, and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market...

Tags: call center - contact, crm, hosted, crm solution

[24 Apr 2008]

RIM-India: To meet again over security

News Check out silicon.com's latest Cheat Sheets…  Google Android  Video: ID cards  BBC iPlayer  Galileo  CRM  Biometrics BlackBerry experts are working to reach a solution which is acceptable to the security...

Tags: email, blackberry, rim

[17 Apr 2008]

Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)

whitepaper Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution and empower the employees to respond quickly to customer demands and increase customer satisfaction.

Tags: crm software, crm, dynamics, dynamics crm

[14 Apr 2008]

Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)

whitepaper Microsoft Dynamics CRM offers to innovative ways to access this powerful relationship management solution to empower the employees to respond quickly to customer demands and increase customer satisfaction.

Tags: crm software, crm, dynamics, dynamics crm

[14 Apr 2008]

Data Center One for SAP - Solution Blueprint and ROI Analysis

whitepaper R/3, CRM, BW, etc.each of these applications requires multiple environments for development, quality assurance / testing, and production (additional environments such as sandbox, training, load balancing, failover, and pre-production may also be...

Tags: data center

[11 Apr 2008]

Customer Relationship Management with mySAP Telecommunications

whitepaper The customer relationship management (CRM) capabilities of mySAP Telecommunications deliver an end-to-end CRM solution tailored for the telecom industry. Customer relationship management (CRM) is critical for every telecommunications company.

Tags: crm, relationship, telecommunications, crm

[10 Apr 2008]

Redefining Channels with CRM

whitepaper Download this report to learn how this company realized that a CRM solution needed to be implemented to achieve these goals, and how they’ve already increased market share and improved customer response time.

Tags: crm, share, realized, distribution

[10 Apr 2008]

Using Customer Insight in Sales: Optimizing Performance and Productivity

whitepaper Download this report now to learn how a CRM solution was the optimal path to achieve these goals. An emerging system integrator and IT Consulting firm is known for their in-depth, industry expertise, along with a strong reputation for excellence in...

Tags: sales force automation, erp, player, path

[10 Apr 2008]

Building Internal Rate of Return with CRM

whitepaper Download this report to learn how this company used these customer insights derived from their CRM solution to maintain its market leadership and drive global expansion. Over the last several years, market uncertainty and competitive pressures have...

Tags: crm, customer service, manufacturing, learn

[10 Apr 2008]

A Vision of Rollout: Seeing Return on CRM

whitepaper Download this report to learn more about how this e-tailer met these challenges with the right CRM solution. A well known e-tailer was challenged with enhancing the e-tailing experience and needed to set its sights on the front-end functionality...

Tags: crm, tailer, tailing, enhancing

[10 Apr 2008]

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