crm system applications
HP Case Study: ProBusiness Services, Inc.
White Paper ProBusiness selected a CRM solution built on scalable HP ProLiant servers, Siebel eBusiness Applications and a Microsoft SQL Server database. ProBusiness wanted to rapidly deploy a system that would extend its client service capabilities and... [30 Jul 2008]
Unified Communications Pocket Guide
White Paper Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM) This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete... [14 Jul 2008]
Step 5: Describing Your CRM Classes
White Paper Companies have invested in many different kinds of CRM technologies and applications to improve customer relationships and to reduce marketing and sales expenses. However, CRM applications are generally installed to solve a particular problem (e.g... [03 Jul 2008]
PeopleSoft Customer1 Implementation
White Paper Phase three will integrate back office Financials applications CRM system, providing a complete 360° view of the customer. Phase two will extend the system's applicability into Support providing PeopleSoft 8 CRM's benefits to PeopleSoft's call... [03 Jul 2008]
Leveraging Native DBMS ETL Tools
White Paper Collecting business transactional data within a centralized warehouse environment is critical for driving business processes ranging from ERP to CRM applications. The process of effectively extracting the data from the operational systems... [03 Jul 2008]
Talisma and iSeva: Partnering to Improve Customer Delight
White Paper The robust Talisma CRM Suite integrates email, chat, real-time collaboration and telephony applications with a mature, robust, multi-channel CRM platform, comprehensive analytics, and system-wide knowledgebase and customer database. [03 Jul 2008]
Centralized Control for Experio's Enterprise Wireless Network
White Paper The company's expertise is enterprise software-specifically the installation, integration, and customization of CRM and ERP applications from vendors such as Siebel, SAP, and Oracle. A company of technical experts, Experio had high expectations for... [03 Jul 2008]
ICM - A Vital Cog in the Employee Relationship Management Wheel
White Paper At first sight there may not seem to be much connection between Incentive Compensation (ICM) Management and CRM but CRM is much more than its obvious technology aspect and is very dependent on cultural issues and change management. [03 Jul 2008]
Decisionhouse: Customer Behaviour Modelling
White Paper Banks, retailers, and dot-com start-ups alike are looking to implement CRM systems that will leverage their customer data. Specifically they need applications that can provide insights about customers, market trends and product performance. [03 Jul 2008]
Cadence Sets a New Tone and Tempo for Global Customer Support
White Paper The challenge for Cadence was to equip contact centers on three continents with a robust, high-quality telephony infrastructure that could measure up to a new Siebel CRM system and the intensive support needs of technically astute customers. [03 Jul 2008]
c-Feedback Suite White Paper
White Paper Informative combines the automated and real-time aspects of CRM with the direct customer interaction of traditional market research, to create a unique customer feedback system (CFS). Informative can also seamlessly integrate with your existing... [03 Jul 2008]
CallXpress Unified Messaging in Today's Business Environment A Guide to Voice, Fax and Email Anytime, Anywhere
White Paper Telephone calls, voice messages, email messages, faxes, messages from the customer relationship management (CRM) system, messages arriving by post and the use of instant messaging can find employees spending far too much of their day processing... [03 Jul 2008]
Securing E-Business Applications Wiprowebsecure Way
White Paper Wiprowebsecure provides user permission system with backend applications like ERP, CRM, Applications etc.through a rich set of security adapters and application adapters. The distributed delegated web architecture of Wiprowebsecure enables... [03 Jul 2008]
Mosaix Predictive Dialing System Integration Feature Pack
White Paper Customer Relationship Management (CRM) is a business strategy that is brought to life through the strategic implementation of technology and applications. A fundamental element of an effective CRM implementation is the ability to tie together... [03 Jul 2008]
The HP Server rp8400 for PeopleSoft Applications
White Paper Regardless of what PeopleSoft applications you are running, whether it be HRMS,Financials, Supply-Chain, CRM, or Business Analytics, the rp8400 offers the flexibility to run them all in an environment optimized for each. [03 Jul 2008]
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