crm system customer relationship management
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Mosaix Predictive Dialing System Integration Feature Pack
White Paper Customer Relationship Management (CRM) is a business strategy that is brought to life through the strategic implementation of technology and applications. A fundamental element of an effective CRM implementation is the ability to tie together... [03 Jul 2008]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. IBM Business Consulting Services not only developed the contact center... [03 Jul 2008]
Confartigianato Builds Member Satisfaction with IBM and Linux Solution
White Paper The organization recognized that if it could consolidate its member information and integrated it with a customer relationship management (CRM) system, it could produce mailing lists and other material for marketing purposes. [03 Jul 2008]
Customer Relationship Management the e11 Way
White Paper This white paper is aimed at providing organizations understanding of how a web-based Customer Relationship Management (CRM) system can dramatically improve their ability to effectively run web based campaigns, track leads, convert leads into... [03 Jul 2008]
Suse Chooses DB2 for Linux to Enhance Its Own CRM System
White Paper Since the system SuSE used to manage most of its contracts crashed frequently and could not retrieve complex service histories in a timely fashion, making it difficult for support engineers to resolve requests efficiently, SuSE decided it had to... [03 Jul 2008]
Improving the Quality of Customer Interaction With a Comprehensive CRM Solution
White Paper This needed to be integrated with a Customer Relationship Management (CRM) solution that would provide a common customer view across agents, call centers and claims. A comprehensive CRM solution was then implemented that provided the following... [03 Jul 2008]
ICM - A Vital Cog in the Employee Relationship Management Wheel
White Paper ICM embraces both CRM and employee relationship management enabling organisations to positively influence the attitude of employees responsible for the attainment of customer and profit targets by implementing incentive and reward schemes targeted... [03 Jul 2008]
Intel Xeon Processor MP and Oracle9i RAC Deliver 5-10X Performance Boost and Scalability for Kinki Nippon Tourist Co., Ltd.
White Paper KNT) relies on its FACT customer relationship management (CRM) system to support sales and reservations for its fast-growing Club Tourism tourist club. With further growth planned, KNT needed a reliable system that could handle the current load and... [03 Jul 2008]
Upgrading a Customer Database System: Itanium-Based Platform Boosts System Performance and Stability
White Paper Intel recently upgraded its database-intensive Customer Relationship Management (CRM) system to new software running on a faster, less expensive, Itanium-based platform. The previous system was aging, obsolete, and slow. [03 Jul 2008]
Customer Relationship Management
White Paper Relationship and collaboration channels with the customer (Self-Service and Collaborative CRM), Web-based company organization for customer service (Operational CRM), content management and quality (Knowledge Base and Content Management) and... [03 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system based on Microsoft Dynamics CRM 3.0. Now, employees have faster access to automated business information and have more... [03 Jul 2008]
CallXpress Unified Messaging in Today's Business Environment A Guide to Voice, Fax and Email Anytime, Anywhere
White Paper Telephone calls, voice messages, email messages, faxes, messages from the customer relationship management (CRM) system, messages arriving by post and the use of instant messaging can find employees spending far too much of their day processing... [03 Jul 2008]
Hang Seng Bank: Meeting Challenges of a New Banking Era
White Paper Executives at Hang Seng Bank understand that analytical customer relationship management (CRM) is the backbone of the decision-support system for managing individual client relationships. Based on the bank's past success with SAS software, Hang... [03 Jul 2008]
Evolving to Converged Communication with Session Initiation Protocol (SIP)
White Paper This white paper is designed to help business leaders understand the impact of SIP-based converged communication in Voice over IP (VoIP), Unified Communication and Customer Relationship Management (CRM) solutions. [03 Jul 2008]
Leveraging Business Intelligence to Drive CRM Results
White Paper Integrating strong business intelligence (BI) technologies with a customer relationship management (CRM) system can improve a company's ability to promote customer loyalty. Many companies are struggling to meet growing customer expectations. [03 Jul 2008]
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