crm system solution customer service
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. IBM Business Consulting Services not only developed the contact center... [03 Jul 2008]
Suse Chooses DB2 for Linux to Enhance Its Own CRM System
White Paper When SuSe was called upon to provide flawless technical support in its home-base country as well as throughout Europe, they relied on their own CRM solution for responding to customer support requests, SuSE Trouble Ticket System. [03 Jul 2008]
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
White Paper Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration... [30 Apr 2008]
Developing Web-Services Standards-Based API Services for a Large Customer Care and Billing System
White Paper Customers using the billing system were looking for options to integrate it with third-party CRM tools, Workforce Management tools and Provisioning tools. Service-Oriented Architecture was selected as the solution. [04 Apr 2008]
New CRM System Helps Microsoft Increase Sales Efficiency, Improve Customer View
White Paper Microsoft Corp.the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management (CRM) system to many of its sales and service business units across the world. [02 Apr 2008]
New Solution Helps Microsoft Improve Service to Employees, Business Partners
White Paper Microsoft, the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management (CRM) system to its business units across the world. [02 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper Global worked with Microsoft Gold Certified Partner Aspirence Information Technology to develop a highly customized Customer Relationship Management (CRM) application based on Microsoft Dynamics CRM. This has improved customer service, boosted... [02 Apr 2008]
Travel Company Expects 20 Per Cent Increase in Turnover With Customer-Based System
White Paper Working with Microsoft Gold Certified Partner Brain Force, the company developed the Dynamics Travel solution by using Microsoft Dynamics CRM. This offers customers a wide range of services and information that can be accessed through mobile... [02 Apr 2008]
Manufacturer Deploys New Phone System to Improve Customer Service
White Paper As a solution the company deployed Cisco Unified Communications brings together voice, video, and data communications on a single IP network and Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 provides intelligent call center support. [05 Mar 2008]
SAP Case Study: AstraWorld
White Paper In 2002, AstraWorld sought to implement a powerful CRM system to support their mission in providing the highest level of service to customers. At the time, Siebel was the leading CRM solution provider and AstraWorld implemented Siebel CRM with an... [20 Feb 2008]
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
White Paper However, PBC's previous Customer Relationship Management (CRM) solution did not provide the functionality or ease of use required. PBC decided to switch to Microsoft Dynamics CRM 3.0 and worked with IT solutions provider Brightfox to create a... [20 Feb 2008]
EXR Adopts High Performance Database to Support Future Growth
White Paper The company integrated marketing and data mining systems to create the CRM solution, enabling managers to analyze customer data and develop effective advertising campaigns. Oracle Database is also driving EXR Korea's Customer Relationship... [09 Feb 2008]
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
White Paper To continue its business growth, Onesource sought a Customer Relationship Management (CRM) system that would enable its employees to spend more time on sales and customer service and less on business administration. [18 Jan 2008]
E-Selling for Partners: Kaba Benzing Optimizes Its Ordering Channels With the SAP Markets Online Store
White Paper In the end, only one solution could deliver: the SAP Markets Online Store, a key feature of mySAP Customer Relationship Management (mySAP CRM), seamlessly integrated to the SAP R/3 System. When it came to finding an alternative, the company wanted... [28 Sep 2007]
mySAP Customer Relationship Management Increases Information Consistency at Siemens
White Paper Striving to offer even better service to its customers, the company opted for the most up-to-date system on the market - the mySAP.com platform and its mySAP CRM solution - to tackle the challenge of integrating all customer data into a single... [14 Sep 2007]
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