crm system strategy
Unified Communications Pocket Guide
White Paper Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM) It describes the issues decision makers need to understand as they set out to build a winning IP business communication... [14 Jul 2008]
Mosaix Predictive Dialing System Integration Feature Pack
White Paper Customer Relationship Management (CRM) is a business strategy that is brought to life through the strategic implementation of technology and applications. A fundamental element of an effective CRM implementation is the ability to tie together... [03 Jul 2008]
ICM - A Vital Cog in the Employee Relationship Management Wheel
White Paper At first sight there may not seem to be much connection between Incentive Compensation (ICM) Management and CRM but CRM is much more than its obvious technology aspect and is very dependent on cultural issues and change management. [03 Jul 2008]
E-Learning: Academia's Approach to the CRM Challange
White Paper This paper focuses on the evolution of e-learning and LMS in considering e-learning as the academic equivalent to the CRM strategy. It also highlights the potential of the system to overcome the physical barriers of the traditional classroom... [03 Jul 2008]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper IBM Business Consulting Services not only developed the contact center architecture, but also conducted external benchmarking and project ROI analysis and helped the bank refine its CRM strategy. The knowledge-powered customer relationship... [03 Jul 2008]
Avaya Predictive Dialing System Integration Feature Pack
White Paper This whitepaper gives an introduction to Proactive Customer Contact (PCC) and the Customer Economy contact center, the benefits of open interfaces and how they extend predictive dialing capability to the enterprise, and how open interfaces enhance... [03 Jul 2008]
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
White Paper The Avanza project originated within Amena (prior to its integration in the France Telecom Group) to establish a CRM system capable of covering 360 of customer management, not only via the traditional call center channel, but also including other... [01 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. [31 May 2008]
Target the Right Customers
White Paper One can have the best Customer Relationship Management (CRM) or contact management system in the world, but if one is pursuing the wrong business, the system will not benefit the organization. A well-defined strategy for determining which sales... [26 Apr 2008]
Braathens's Implements Integrated CRM System in Only 75 Days
White Paper The company sought a partner to provide an integrated e-marketing solution for a new Customer Relationship Management (CRM) strategy. The entire system was implemented in just 75 days, and it delivered immediate advantages. [04 Apr 2008]
Unified Communications Pocket Guide
White Paper Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM) It describes the issues decision makers need to understand as they set out to build a winning IP business communication... [02 Apr 2008]
Portal and CRM Solution Reaches Tourists Directly, Responds to Fast-Changing Trends
White Paper Supported by a data warehouse and Customer Relationship Management (CRM) solution, and integrated with a European contact center, the full solution enables the Institute of Tourism to reach niche markets and show Portugal as a more varied country... [24 Mar 2008]
Calor Gas smelling of tech success
Case Study The company used Tibco to integrate its JD Edwards (JDE) enterprise resource planning (ERP) system with its Onyx CRM and plans to use it to help upgrade both systems by summer next year. Check out silicon.com's latest Cheat Sheets… BBC... [17 Mar 2008]
Italian Postal Service Improves Operational Efficiency With New E-Commerce System
White Paper The highly flexible tool facilitates the work of sales people, enabling them to check product availability in real time, analyse customer behaviour and manage Customer Relationship Management (CRM) more effectively. [31 Aug 2007]
Italian Postal Service Improves Operational Efficiency With New E-Commerce System
The highly flexible tool facilitates the work of sales people, enabling them to check product availability in real time, analyse customer behaviour and manage Customer Relationship Management (CRM) more effectively. [10 Aug 2007]
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