crm systems
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Photos: Salesforce.com rides the Google wave with CRM app
Photo The Salesforce-designed app integrates the company's CRM tech with the Wave platform, allowing companies to communicate with their customers using Wave while drawing on information held in Salesforce CRM... [30 Oct 2009]
Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data
White Paper Bosch Security Systems implemented Oracle CRM On Demand for approximately 60 users at Bosch Security Systems NSO Export to streamline working practices across the global company's sales... [02 Oct 2009]
Service Scheduling: Performance and Scalability Study
White Paper The Microsoft CRM Product Group engaged the Business Systems Architecture (BSA) team to complete a performance and scalability test of the Microsoft Dynamics CRM 3.0 Service Scheduling... [02 Oct 2009]
Financial Services Firm Boosts Productivity and Customer Satisfaction With New System
White Paper Managers used the Microsoft Dynamics CRM platform to develop their own AMS operational business system to run their insurance business. As a result, they quickly and economically fielded an application built upon the... [02 Oct 2009]
Personalised Banking Services With Microsoft Dynamics CRM
White Paper The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales... [02 Oct 2009]
Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
White Paper The challenge was to replace numerous disparate contact information management systems originally resulting from six acquisitions with an integrated solution for sales force automation and Customer Relationship... [02 Oct 2009]
Snowmobile Manufacturer Supercharges Dealer Management With the xRM Platform
White Paper Polaris evaluated several solutions and chose Microsoft Dynamics CRM, which is built on the xRM application platform layer, because of its superior technical flexibility and cost effectiveness. Because these... [02 Oct 2009]
Compass Group Streamlines Sales, Operations, and Reporting in 17 European and APAC Countries
White Paper Compass Group PLC wanted to replace numerous in-house Customer Relationship Management (CRM) systems and locally managed customer and project information with a centralized CRM system... [02 Oct 2009]
Accelerating Information System Interoperability for Secured Business Processes Automation
White Paper They are challenged to achieve these goals because their information systems, such as HR, ERP, CRM, finance, and sales were not designed to provide the secure interoperability required for automating... [02 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate Customer Relationship Management (CRM)... [01 Oct 2009]
Steelcase Werndl AG Raises Efficiency and Profitability at With Customer Relationship Management Solution
White Paper Steelcase Werndl AG wanted to make Customer Relationship Management (CRM) data available ad hoc for European branch offices and enable the exchange of data from multiple divisions and other systems.... [01 Oct 2009]
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
White Paper It needed to implement an easy to use Customer Relationship Management (CRM) system that would help improve sales forecasting capability. Verigy improved sales forecasting accuracy by an estimated 25% with Oracle... [01 Oct 2009]
It's All About the Salesperson: Taking Advantage of Web 2.0
White Paper This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help... [28 Sep 2009]
Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
White Paper The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities — integrated customer relationship management (CRM) software suites — based upon a common... [28 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment CCM can be either a suite of products or a unified platform, and capabilities typically include data integration for the access to customer information from systems such as ERP, CRM or content management... [25 Sep 2009]
