crm with customers
Businesses still clueless over SaaS
News A silicon.com CIO Jury last September found half of the IT user panel marked SaaS as either not on their radar at all or is very low priority, while earlier this month research by software-as-a-service CRM company,... [29 Sep 2008]
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
White Paper The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relationship Management (CRM) and understanding the customer. It is well known that the telecom sector... [19 Sep 2008]
Momentum Webcast: Redefine Your Customer Relationships With Microsoft Dynamics CRM 3.0 (Level 100)
White Paper This webcast shows how Microsoft Dynamics CRM 3.0 can help to integrate sales, services, and marketing processes to provide a cohesive customer experience while maximizing the revenue potential. The attendee of this... [06 Sep 2008]
The rise and rise of Infor
Comment Some of them are quite well known, like CRM specialist Epiphany, ERP company BAAN or financial software firm Systems Union. Through acquisitions, both companies have built up an array of software applications that cover... [06 Aug 2008]
Microsoft Business Solutions Webcast: Improving Customer Satisfaction With Microsoft CRM - Level 200
White Paper The attendee of this webcast will learn how Microsoft CRM provides the high-quality service that keeps customers coming back time and again, from both a sales and service perspective. Keeping the... [04 Aug 2008]
Small Business Webcast: Microsoft CRM for Small Business-Introduction (Level 100)
White Paper The attendee of this webcast will learn how Microsoft CRM helps to sell more effectively and deliver better service to the customers while providing with a deeper knowledge of the... [04 Aug 2008]
Small Business Webcast: Microsoft CRM for Small Business - Level 100
White Paper The attendee of this webcast will learn how Microsoft CRM helps to sell more effectively and deliver better service to the customers along with providing a deeper knowledge of the... [04 Aug 2008]
Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise
White Paper Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project... [02 Aug 2008]
TechRepublic Resource Pack: Taking Another Look at CRM
White Paper This collection of white papers explain how CRM tools can help you more rapidly respond to your customers' changing needs. If you're considering a CRM implementation, download this free... [31 Jul 2008]
TechRepublic Resource Guide: How well are you meeting your customers needs?
White Paper Note: This premium editorial content is underwritten by Inside CRM. To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how... [31 Jul 2008]
Salesforce.com Helped Customers Succeed and Gained Brand Loyalty Using Macromedia Breeze to Deliver Best Practices Presentations
White Paper Salesforce.com is the world leader in on-demand Customer Relationship Management (CRM) services. They wanted to reach customers day or night, keeping viewers engaged with rich media... [18 Jul 2008]
With IBM, CCMX Shows Its Customers How to Step Forward On the Path to Net Economy
White Paper Ews - built on IBM WebSphere Application Server - is a CRM extension to accounting firms’ back offices, offering them a full professional and personalized eBusiness Portal. CCMX, a solutions provider of Internet... [03 Jul 2008]
Cadence Sets a New Tone and Tempo for Global Customer Support
White Paper The challenge for Cadence was to equip contact centers on three continents with a robust, high-quality telephony infrastructure that could measure up to a new Siebel CRM system and the intensive support... [03 Jul 2008]
Business Objects Provides Sharper Business Intelligence With DB2 Information Integrator
White Paper Business Objects software provides standardized, Web-based information infrastructure to help companies access their disparate data sources, such as enterprise resource planning (ERP) and customer relationship management... [03 Jul 2008]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. IBM... [03 Jul 2008]
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