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silicon.com > White Papers > Enterprise Applications > Customer Management
SOA ...Now What
The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coup Read more
Jan 19, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND
Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functiona Read more
Nov 9, 2009
silicon.com > Special Features > Lean and Green
Norwich Union goes Exstream to descramble customer documents
? customer satisfaction expected to double Read more
Jan 14, 2008
silicon.com > Technology > Networks
Watch out - here comes Generation Virtual
CRM must adapt to keep up Read more
Feb 20, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Calor Gas smelling of tech success
Case study: How the gas supplier is using tech to drive efficiency Read more
Mar 17, 2008
silicon.com > Technology > Networks
BT embraces NetSuite's on-demand software
Europe to witness the SaaS "revolution"? Read more
Apr 22, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > Management > CIO Insights
CPP insurance refers to the master
Easy data access from mart to finish Read more
Oct 21, 2008
silicon.com > Technology > Software
Force.com breaks out to the web with Sites
As Neil Young signs up to Salesforce Read more
Nov 4, 2008
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