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silicon.com > White Papers > Enterprise Applications > Customer Management

SOA ...Now What

SOA ...Now What

The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coup Read more

Jan 19, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functiona Read more

Nov 9, 2009

silicon.com > Special Features > Lean and Green

Norwich Union goes Exstream to descramble customer documents

Norwich Union goes Exstream to descramble customer documents

? customer satisfaction expected to double Read more

Jan 14, 2008

silicon.com > Technology > Networks

Watch out - here comes Generation Virtual

CRM must adapt to keep up Read more

Feb 20, 2008

silicon.com > Management > CIO Insights

Poor CRM failing customers

Customer expectations don't match the reality? Read more

Mar 7, 2008

silicon.com > Management > CIO Insights

Calor Gas smelling of tech success

Calor Gas smelling of tech success

Case study: How the gas supplier is using tech to drive efficiency Read more

Mar 17, 2008

silicon.com > Technology > Networks

BT embraces NetSuite's on-demand software

Europe to witness the SaaS "revolution"? Read more

Apr 22, 2008

silicon.com > White Papers > IT Management > Business Functions

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more

Sep 19, 2008

silicon.com > Management > CIO Insights

CPP insurance refers to the master

Easy data access from mart to finish Read more

Oct 21, 2008

silicon.com > Technology > Software

Force.com breaks out to the web with Sites

As Neil Young signs up to Salesforce Read more

Nov 4, 2008