crm
RSS crmSalesforce.com plans social networking for business
News When Chatter goes live it will be added to paid editions of Salesforce CRM and Force.com. Salesforce.com has unveiled a technology that it says will bring the functionality of consumer technologies such as Facebook and... [19 Nov 2009]
Naked CIO: Cloud computing more expensive than we thought?
Comment An organisation I was once with decided to go with Salesforce as a CRM against other options like purchased applications or in-house development. It's not just the technology that's important - how you account for its... [19 Nov 2009]
The Alliance Salesforce.com Solution: A Complete Solution for CRM Integration
White Paper This paper talks about SalesForce.com and the IBM System I (including iSeries and AS/400) and how it helps customers get the most out of both platforms. It brings extensive experience with the IBM System I platform, web applications, and... [13 Nov 2009]
Portal Authentication: A Balancing Act Between Security, Usability & Compliance
White Paper These data sources might include customer databases, CRM systems, repositories of financial information and the like. Virtually every organization maintains highly sensitive information to which it must control strict... [13 Nov 2009]
PCI Compliance and Data Security for Retailers
White Paper Diverse technologies let merchants rapidly communicate data on pricing, sales, demand, campaigns, supplies, and customers between their in-store, sales processing, back-end fulfillment, supply chain, and CRM systems. [12 Nov 2009]
CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?
White Paper Most companies want to use CRM applications as a way to "Supercharge" their sales forces. After going through some of the academic studies and literature about CRM implementation there is evidence to... [11 Nov 2009]
EnterpriseWizard Cloud Computing: A Reliable and Scalable Platform for Business Process Applications
White Paper The combination of a grid infrastructure and a CRM software suite architected to exploit its capabilities gives customers the benefits of a SaaS service coupled with the advantages of on-premise software for security,... [11 Nov 2009]
The Real Reason Executive Participation Creates IT Project Success
White Paper Most mid to large scale IT projects, whether they are ERP, CRM, Business Intelligence, or other business transformation initiatives last at least 3 months, and most are 6 months to 2 years (or more) depending on the... [11 Nov 2009]
Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
White Paper Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. Digital capture and storage... [11 Nov 2009]
The 8 Essential Elements of Internet Security
White Paper One has a business Internet connection for two things: Web-based applications (Web site admin tools, CRM tools, collaboration sites) and Web browsing (to do critical research). The evolution of Internet content toward... [11 Nov 2009]
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND
White Paper Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On... [09 Nov 2009]
Microsoft Dynamics CRM Online - The Linc Group Case Study
White Paper To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. The Linc Group is an international company that provides infrastructure... [05 Nov 2009]
Telegraph CIO on the rocky road to going Google
News The business also uses hosted CRM from Salesforce.com to manage its subscription service and advertising sales, as well as its expanding ecommerce business. Businesses thinking of switching to cloud computing should... [04 Nov 2009]
Optimizing and Maintaining Microsoft Dynamics CRM 4.0
White Paper This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations. [04 Nov 2009]
The Top 10 Secrets to Using Data Mining to Succeed at CRM
White Paper Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if you're looking for ways to... [03 Nov 2009]
