cti
RSS ctiKunming Broadcast Television Network Center Reaped Multiple Benefits From Implementing Avaya Contact Center Solution
White Paper In October 2005, the call center was officially launched, equipped with Avaya S8300/G700 servers, CCE CTI middleware, and IR automatic voice response systems. Since the introduction of digital television technologies, the communication between... [02 Jul 2008]
Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
White Paper Bluebean deployed the Avaya PABX system and installed the Avaya Call Management System, CTI server interface as well as call recording. Bluebean previously engaged a hosted solution for its inbound call center operations. [01 Jul 2008]
SCO and Fujitsu Business Communication Systems: High-IQ Call Centers - The Brains Behind CTI Success
White Paper One challenge posed recently to FBCS by Cobra Electronics was streamlining call-center operations and improving call-handling efficiency. Incoming callers waited in queue for far too long, agents were handling the same questions repeatedly and the... [10 Apr 2008]
Simplifying Computer Telephony Integration Solutions
White Paper Computer Telephony Integration (CTI) involves integrating computer systems with telephony resources to augment an organization’s communications capabilities. Since its inception, the integration of CTI has been difficult for many organizations to... [10 Apr 2008]
Driving New Revenue Opportunities With Converged Services
White Paper Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact... [10 Jan 2008]
Travelex Overhauls LAN Infrastructure to Support Multi-Media Future
White Paper However, the new CTI and converged service applications will have a considerable impact on network performance. Travelex is the world's largest foreign exchange specialist, with over 700 retail branches and 15,000 business customers internationally. [16 Nov 2007]
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Paper A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance organization needed to implement a standardized, yet flexible, integrated voice... [18 Apr 2007]
10 Questions to Ask Your On-Demand Contact Center Provider
White Paper Siebel CRM Call Center On Demand also provides flexible deployment options for organization with existing on-premise CRM deployments by integrating with Oracle eBusiness Suite, Peoplesoft Enterprise and Siebel CRM applications for rapid Computer... [18 Jan 2007]
A Guide to Preparing an RFP for the New Class of IP Contact Centers
White Paper The new contact center is Computer Telephony Integration (CTI) enabled for applications that include, but go beyond, screen pops. The call center is evolving into a new contact center, and the converged IP network is making it possible. [01 Jan 2007]
Computer Telephony Integration (CTI) in a SALT Environment
White Paper Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response (IVR... [06 Oct 2006]
Advanced Avaya Contact Centre Solution Reduces Costs and Delights BPI Customers
White Paper The Computer Telephony Integration (CTI) platforms had to work seamlessly and effectively with the Siebel CRM software. With a history of innovation and a growing customer base, the Bank of the Philippine Islands (BPI) needed to increase... [07 Sep 2006]
Dataforce Benefits From Avaya Contact Centre Solution: Outstanding Processes, Outstanding Platform
White Paper The company chose Avaya Interaction Centre with Computer Telephony Integration (CTI) to meet its advanced contact centre solution needs. Providing outsourced CRM services requires both the right business approach and an empowering technical platform. [05 Sep 2006]
Solution From MicroAutomation and Intel Helps Improve Suicide Hotline Services
White Paper The system MicroAutomation developed for the hotline is an advanced call routing and call management tool based on the company's CallCenter Millennium CTI product. The Kristin Brooks Hope Center is a non-profit organization dedicated to suicide... [23 Mar 2006]
Building Call Centers in Croatia
White Paper They needed a Computer Telephone Integration (CTI) platform that could automatically announce changed telephone numbers in conjunction with their telephone exchanges and databases; offer new services to customers and improve existing services... [23 Mar 2006]
Cisco Gold Partner CTI Deploys Call-Center Solution for Florida Credit Union
White Paper CTI) to overhaul its communications systems, including the phones on employees' desks, its call center infrastructure, and its credit card-approval system, while ensuring the tight network security that financial institutions require. [21 Nov 2005]
