customer care
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Digital Dilemmas: Should your business be on Twitter?
Comment Don't think you can get away with having some tokenistic presence on Twitter either: the truth that you JUST DON'T CARE will be spray-painted all over your unloved Twitter page like anti-capitalist graffiti. [16 Nov 2009]
Real-Time Protection for Hyper-V
White Paper This is true - and special care must be taken when performing backup of virtual machines. Computer virtualization has come a long way in a very short time, triggered primarily by the rapid rate of... [13 Nov 2009]
Electricity Authority of Cyprus Reduces Customer Query Response Times From Two Hours to Minutes
White Paper EAC worked with Oracle Consulting to implement Oracle Utilities Customer Care and Billing - automating customer care and billing processes to ensure that EAC is prepared... [01 Oct 2009]
Beyond CRM: How to improve customer interactions
Comment With the multichannel environment becoming ever more complex, ineffective communications manifests itself in higher operating costs, lower customer satisfaction, regulatory non-compliance and additional... [25 Sep 2009]
Cheat Sheet: Outsourcing
Cheat Sheet Why should I care? The market has evolved and today business process outsourcing - where an entire function such as HR, finance or customer service is outsourced to a third party - has become a... [11 Sep 2009]
World 's Second Largest HMO Moves 2-Terabyte BI Data Warehouse to SQL Server 2008
White Paper Clalit Health Services, the largest Health Maintenance Organization (HMO) in Israel, and believed to be the second largest HMO in the world, has learned the value of pulling Business Intelligence (BI) from its data stores to help the... [01 Sep 2009]
Life Sciences Organizations Speed Discovery, Facilitate Compliance, and Boost Efficiency
White Paper Many are turning to Oracle and its infrastructure software and extensive suite of integrated applications for clinical research and development, manufacturing, supply chain management, and Customer Relationship... [01 Sep 2009]
India outsourcing workers stressed to the limit
Comment The cheery, chatty voice at the other end of your customer care helpline may be a stressed-out, sleep-deprived and depressed twenty-something in Bangalore. The outsourcing industry has brought jobs and... [25 Aug 2009]
Motorola eCare: Virtual Hands-On Incident Resolution for Internet Service Providers
White Paper Available as a standalone system or as an extension of existing customer care systems, ISPs can streamline support of today's diverse IP services, improving efficiency, reducing support costs, and... [15 Aug 2009]
Improving the User Experience and Reducing Customer Care Costs Via Mobile Device Management
White Paper Synapse Mobile Networks is one of the leading suppliers of mobile device management solutions with over 135 installations world-wide. Synapse ported its Active Device Management System (ADMS) application to an Intel architecture-based... [05 Aug 2009]
Intelligent Communication Solutions for Banking
White Paper Banks are taking advantage of communications to differentiate their brand on the basis of service and customer experience, enabling personnel - in the branch, the contact center, at headquarters - to drive... [31 Jul 2009]
Customer Spotlight: Norton Healthcare Implements "Follow Me" Desktops With VMware View
White Paper Norton Healthcare, the largest healthcare system in Louisville, Kentucky, fulfills its mission of superior patient care by providing healthcare providers with immediate access to virtual desktops that follow them from... [31 Jul 2009]
Sui Southern Gas Company Realizes Thousands of Dollars in Cost Savings With Automated Billing
White Paper SSGC implemented Oracle Utilities Customer Care and Billing to replace a disjointed legacy system that was premise based or meter based and did not support a customer centric business... [30 Jul 2009]
Capio Delivers Responsive and Better Healthcare With Business Intelligence
White Paper The company leverages these performance enhancements to offer the ultimate benefit to patients - more time and better care. Capio is one of Europe's leading private healthcare companies with operations in multiple... [27 Jul 2009]
IT Firm Uses Server Product to Reduce Customer Downtime From Forty Hours to One
White Paper With offices in Centerville, Ohio, and Hebron, Kentucky, Total Care Computer Consulting specializes in developing long-term, solution-oriented IT partnerships with small businesses. After testing a beta release of the... [25 Jul 2009]
