customer centric
RSS customer centricService-Oriented Real-Estate Registry Service
Kadaster is moving from a mainframe-based registry to a distributed, customer-centric focus. Dutch Land Registry Office needed to tackle silo-centric, departmental technology focus.... [11 Sep 2008]
Service-Oriented Real-Estate Registry Service
White Paper Kadaster is moving from a mainframe-based registry to a distributed, customer-centric focus. Dutch Land Registry Office needed to tackle silo-centric, departmental technology focus.... [11 Sep 2008]
Customer-Centric CRM: Fully Optimizing CRM
White Paper Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how... [02 Sep 2008]
The Challenge to Achieve Perfect Order Management
White Paper This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process can fail and explains how... [02 Sep 2008]
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
White Paper This paper provides an overview of how to efficiently and effectively deploy vital marketing tactics such as building customer profiles, optimizing landing pages, segmenting lists, testing, personalization and... [02 Sep 2008]
Delivering Information in Real Time
White Paper With customer - centric approach being the norm for most businesses nowadays, information delivery has taken on a more crucial role than ever before. IBM's acquisition of DataMirror enhances the value of... [31 Jul 2008]
Malaysia's Leading Healthcare Provider Relies on Allied Telesis' Network Solutions to Drive Customer-Centric Services
White Paper HSC's greatest challenge was to find the fastest way to share its resources and experts to ensure they can get back to their patients within the shortest time possible. Allied Telesis presented a flexible, cost-effective switching and... [18 Jul 2008]
Network & Service Providers: Developing Custom-Tailored Services to Offer Their Mobile Users
White Paper TDC Mobile wanted to adapt to changing market conditions and increasingly keen competition by creating services to meet market requirements and in turn become more customer centric. TDC Mobile, TDC's... [09 Jul 2008]
Optimizing Your CDMA Network With Spatial Performance Visualization (SPV)
White Paper Recent developments in Per Call Measurement Data (PCMD) provided by network equipment providers and geo-location analysis in CDMA networks offer a path from network-centric to... [03 Jul 2008]
CRM ROI Blueprint 2004: How Customer-Focused Strategies and Solutions Drive Productivity, Profitability and Growth
White Paper The paper explains why the effectiveness of any CRM program depends largely on having the enthusiastic support of corporate leaders, and why CRM technologies that are deployed in companies lacking a... [03 Jul 2008]
Kyobo Life Transforms Business Processes to Become Customer-Centric Enterprise
White Paper Kyobo Life Insurance (Kyobo Life), headquartered in Seoul, Korea, was established in 1958. Out-of-date business processes kept Kyobo Life from responding to customers' needs for new insurance products, limiting its ability to compete... [03 Jul 2008]
Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web
White Paper With a common enterprise platform in place, the company had the necessary foundations for enhancing the delivery of services to its different customer groups. In the midst of its financial and organizational... [03 Jul 2008]
The Guardian Life Insurance Company of America: Improving Business Responsiveness with an Extensive Enterprise Infrastructure
White Paper After considering offerings from competing vendors, Guardian selected WebSphere Application Server as the J2EE application server for the foundations for its Web-centric infrastructure. Faced with increased competition... [03 Jul 2008]
Private Enterprise Resilient Packet Rings (RPR) over Dedicated SONET Facilities
White Paper This architecture provides significant value to the enterprise by offering greater control over their bandwidth and lower costs through new data-centric features such as Resilient Packet Ring technology. [03 Jul 2008]
Achieving Customer Success with Solution Ramp-Up
White Paper Executing Solution Ramp-Up can create a customer-centric market introduction that, in turn, can increase the customer success rate. The session will also include real-life examples of... [03 Jul 2008]
