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silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
Responsible for managing Australia's fastest growing container port, the Port of Brisbane Corporation (PBC) needed a mor Read more
Feb 20, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Singapore Cinema Operator First to Personalize
Golden Village Multiplex Pte Ltd, a joint venture between Golden Harvest of Hong Kong and Village Roadshow of Australia, Read more
Apr 2, 2008
silicon.com > White Papers > IT Management > Business Functions
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and Read more
Apr 30, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
IP Connections Create the Bank Branch of the Future
Rethink the way you reach your customers. Watch this IBM ForwardView Webshow to see how converged networking unifies voi Read more
Nov 20, 2008
silicon.com > White Papers > Data Management > Data Tools
Alaska Airlines Soars in Meeting the Needs of More Than 17 Million Customers Annually
For 74 years, Alaska Airlines has been providing world-class domestic airline service. Understanding and responding to c Read more
Mar 2, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Manufacturer Deploys New Phone System to Improve Customer Service
LMC wanted to enhance customer service and responsiveness through an intelligent call center and improve communication f Read more
Mar 5, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Emaar Misr Increases Business and Employee Efficiency by 60%
Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to im Read more
Apr 30, 2009
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