customer data crm system

Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online

White Paper wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. [03 Jul 2008]

Decisionhouse: Customer Behaviour Modelling

White Paper Banks, retailers, and dot-com start-ups alike are looking to implement CRM systems that will leverage their customer data. The Quadstone System uses Decisionhouse, a behavioural modelling tool, to provide in-depth data analysis of consumer... [03 Jul 2008]

Talisma and iSeva: Partnering to Improve Customer Delight

White Paper The robust Talisma CRM Suite integrates email, chat, real-time collaboration and telephony applications with a mature, robust, multi-channel CRM platform, comprehensive analytics, and system-wide knowledgebase and customer database. [03 Jul 2008]

Confartigianato Builds Member Satisfaction with IBM and Linux Solution

White Paper The organization recognized that if it could consolidate its member information and integrated it with a customer relationship management (CRM) system, it could produce mailing lists and other material for marketing purposes. [03 Jul 2008]

Tying Order Management Is Critical to CRM Success

White Paper This whitepaper will explain what you need to know when considering a CRM solution and how you can enhance and expedite the customer experience within your organization. No one can undermine the importance of the order management component in your... [03 Jul 2008]

Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities

White Paper That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail... [03 Jul 2008]

Real-Time CRM: Groundbreaking Solutions that Drive Revenue & Profit

White Paper World-class service, customer intimacy, “One voice” responsiveness for all methods of customer contact and retaining profitable customers these are the forces driving real-time CRM adoption, channel convergence and transformation of the business. [03 Jul 2008]

Step 5: Describing Your CRM Classes

White Paper Companies have invested in many different kinds of CRM technologies and applications to improve customer relationships and to reduce marketing and sales expenses. The lack of common business definitions coupled with the proliferation of CRM systems... [03 Jul 2008]

c-Feedback Suite White Paper

White Paper Informative combines the automated and real-time aspects of CRM with the direct customer interaction of traditional market research, to create a unique customer feedback system (CFS). Informative’s c-Feedback Suite transforms unrevealed customer... [03 Jul 2008]

Hang Seng Bank: Meeting Challenges of a New Banking Era

White Paper Executives at Hang Seng Bank understand that analytical customer relationship management (CRM) is the backbone of the decision-support system for managing individual client relationships. Based on the bank's past success with SAS software, Hang... [03 Jul 2008]

Bostik Findley Applies Customer Relationship "Glue" for Its Adhesives and Sealants Business

White Paper Bostik Findley installed a complete Customer Relations Management (CRM) solution from IBM Business Partner Kelros. One result of the merger was an unwieldy system that hampered communications between people in headquarters and those in the field... [03 Jul 2008]

Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study

White Paper wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. [30 Jun 2008]

Microsoft Dynamics CRM Online - The Norris Group Case Study

White Paper That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail... [30 Jun 2008]

The Power of Spatially-Enabled Master Address Data Management

White Paper The webinar emphasizes the integration of an EAS with other business information systems, ranging from 911 to Customer Relationship Management (CRM) systems, and also covers organizational considerations related to EAS system governance and... [26 Jun 2008]

EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction

White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. [31 May 2008]

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