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silicon.com > White Papers > Data Management > Data Infrastructure
Oracle Customer Data Hub: Four Steps to Customer Insight
Oracle has developed an innovative customer data management product called the called the Oracle Customer Data Hub that Read more
Jan 31, 2009
silicon.com > White Papers > IT Management > Business Functions
Co-Operative Group Re-Launches Membership Using Single View of Members to Deliver Information-Driven Service
Co-operative Group wanted to automate contact center operations for new group-wide membership scheme that handles 15,000 Read more
Jul 30, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Harvard Pilgrim Health Care Improves Visibility and Extends Reporting With Integrated Financial System
Harvard Pilgrim Health Care, Inc. wanted to integrate disparate financial systems - resulting from rapid growth through Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Unified Communications and Why Your Business Needs It Now
For small and medium-sized businesses, fast and efficient communication and information sharing are essential. By conve Read more
Dec 10, 2007
silicon.com > White Papers > Data Management > Data Infrastructure
Streamline to Success: The Real Mid-Market Experience: Retail
From self-scan checkouts at grocery stores to information kiosks at retail chains, businesses are realizing the benefits Read more
Dec 13, 2007
silicon.com > White Papers > Networking and Communications > LAN - WAN
Indigo Books & Music Boosts Store Uptime and Improves Customer Experience With Cisco's Intelligent Retail Network Solution
Indigo is a Canadian company committed to providing a service-driven, stress-free approach to satisfying the booklover. Read more
Dec 19, 2007
silicon.com > White Papers > IT Management > Project Management
Retail Store Execution: An Empirical Study
This paper describes a methodology by which a retailer can identify action steps that are likely to increase sales and c Read more
Jan 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
IRCE S.p.A. Improves Customer Communication Systems and Efficiency
IRCE S.p.A. wanted to introduce an integrated financial and supply chain management system that integrates easily with a Read more
Feb 9, 2008
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