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customer, loyalty and centric Articles, Videos, Photos and Opinions
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silicon.com > Technology > Networks
Geography lessons for online retailers
Quocirca's Straight Talking: Pinpoint punters to target sales? Read more
Jan 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers
With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many busines Read more
Mar 29, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Singapore Cinema Operator First to Personalize
Golden Village Multiplex Pte Ltd, a joint venture between Golden Harvest of Hong Kong and Village Roadshow of Australia, Read more
Apr 2, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels
Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come Read more
Apr 11, 2008
silicon.com > White Papers > Security > Security Administration
PCI Compliance: Low Risk, High Reward
Reputation is the most prized asset for any business. When one's business' reputation is damaged from a breach of data s Read more
Apr 16, 2008
silicon.com > White Papers > IT Management > Business Functions
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences an Read more
Jun 11, 2008
silicon.com > White Papers > Security > Intrusion - Tampering
Protect Your Organization and Customers From a Wide Variety of Online Attacks Using Symantec Online Fraud Protection
This webcast explains how Symantec Online Fraud Protection protects such organizations and their customers from losses t Read more
Jun 19, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
The user areas of the Amena call centers were using different integration tools, which complicated customer management. Read more
Jul 1, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Pacific Coffee Perks Up Customer Loyalty and Protects Point-of-Sale Platform With Check Point Safe@Office
Since 1992, Pacific Coffee Company has been providing world-class coffee to satisfy Hong Kong, China, and Singapore's gr Read more
Aug 4, 2008
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