customer loyalty competitive advantage
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IBM WebSphere Everyplace Mobile Portal
White Paper IBM WebSphere Everyplace Mobile Portal is a major component of WebSphere Everyplace Service Delivery V5, family of offerings which enables service providers and wireless carriers to better leverage the data network - to gain... [03 Jul 2008]
Physician-Centric Customer Service
White Paper Market leadership in the new millennium will be achieved by customer service operations that function as relationship-building tools to promote customer loyalty and improve sales force... [03 Jul 2008]
Photos: Shopping just got high-tech
Photo They could be used for things such as loyalty cards in stores or membership cards in leisure organisations such as gyms. Cards can be easily personalised or have a photo ID included and printed out while the... [27 Jun 2008]
Making the Sale: Gaining Competitive Advantage by Integrating the Web With Traditional Sales Channels
White Paper "Attend this FREE educational Web seminar replay to learn how Siebel Interactive Selling 7 can help you to: Reduce sales costs by helping customers move from offline purchasing processes conducted with telesales or field representatives... [10 Apr 2008]
Cisco Unified Communications and the Smart Business Communications Architecture
White Paper This helps businesses align applications with technology, increase the efficiency of employees and IT staff, improve customer satisfaction and loyalty, and gain a competitive... [29 Mar 2008]
Geography lessons for online retailers
Comment With web transactions taking a bigger share of overall sales for many companies, offering a personal, relevant and convenient online experience can attract business and maintain customer loyalty. But... [09 Jan 2008]
Customer Loyalty: The New Competitive Advantage
White Paper Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Effectively managing relationships with all three of... [19 Oct 2007]
21st-Century Retail Merchandising and Customer Management
White Paper The attendee of this webcast will learn how to turn data about customers, merchandise and operations into information that drives better, faster and more proactive decisions; gain a competitive... [31 Aug 2007]
Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
White Paper Build customer loyalty Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. Improve... [31 Jul 2007]
Database Connectivity for Critical Business Systems: An Application Architect's Guide
White Paper Examples of critical systems include applications that: generate revenue, help satisfy regulatory pressure, contribute to operational control, enable competitive advantage, foster... [30 Jul 2007]
Getting It Right: Turning Customer Value Into Competitive Advantage in Retail Banking
White Paper While retail banks have long known that growing customer loyalty, customer profitability and share of customer are the keys to competitive... [12 May 2007]
Managed Security Services for Voice and Video
White Paper This webcast shows how to use Cisco managed security services for voice and video to increase the security services revenue, establish a competitive advantage, and improve customer... [21 Apr 2007]
Indonesian IT Company Improves Customer Loyalty and Competitive Advantage
White Paper Leading Indonesian IT company, Mitra Integrasi Informatika's (PT MII) sales team, receives up to 60 calls daily. It needs to closely monitor sales performance to eliminate missed business opportunities. [10 Jan 2007]
UNICCO Maintains High Customer Loyalty With Responsive Workforce Mobility Solution
White Paper The IBM Workforce Mobility solution enables UNICCO to differentiate their services, improve customer service, and gain a competitive advantage by providing information for better and... [10 Nov 2006]
Does Your Service Strategy Deliver?: Pull the Rug From Under Your Competitors by Differentiating Your Service Delivery Model
White Paper By assessing the service delivery model strategically, one can achieve these critical goals - understand the link between the service model and customer perception of the service value one delivers, critically assess the... [05 Jul 2006]
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