customer, loyalty and retention Articles, Videos, Photos and Opinions

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silicon.com > Technology > Networks

Geography lessons for online retailers

Geography lessons for online retailers

Quocirca's Straight Talking: Pinpoint punters to target sales? Read more

Jan 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers

How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers

With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many busines Read more

Mar 29, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

Singapore Cinema Operator First to Personalize

Singapore Cinema Operator First to Personalize

Golden Village Multiplex Pte Ltd, a joint venture between Golden Harvest of Hong Kong and Village Roadshow of Australia, Read more

Apr 2, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels

Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels

Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come Read more

Apr 11, 2008

silicon.com > White Papers > Security > Security Administration

PCI Compliance: Low Risk, High Reward

PCI Compliance: Low Risk, High Reward

Reputation is the most prized asset for any business. When one's business' reputation is damaged from a breach of data s Read more

Apr 16, 2008

silicon.com > White Papers > IT Management > Business Functions

Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)

Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)

Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences an Read more

Jun 11, 2008

silicon.com > White Papers > Security > Intrusion - Tampering

Protect Your Organization and Customers From a Wide Variety of Online Attacks Using Symantec Online Fraud Protection

Protect Your Organization and Customers From a Wide Variety of Online Attacks Using Symantec Online Fraud Protection

This webcast explains how Symantec Online Fraud Protection protects such organizations and their customers from losses t Read more

Jun 19, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange

BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange

The user areas of the Amena call centers were using different integration tools, which complicated customer management. Read more

Jul 1, 2008

silicon.com > White Papers > Networking and Communications > LAN - WAN

Pacific Coffee Perks Up Customer Loyalty and Protects Point-of-Sale Platform With Check Point Safe@Office

Pacific Coffee Perks Up Customer Loyalty and Protects Point-of-Sale Platform With Check Point Safe@Office

Since 1992, Pacific Coffee Company has been providing world-class coffee to satisfy Hong Kong, China, and Singapore's gr Read more

Aug 4, 2008

Stories on customer loyalty retention

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping