customer loyalty
RSS customer loyaltyMeasuring the Business Impact of Support
White Paper Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. Customer... [22 Oct 2009]
Enhance Customer Loyalty through Higher Responsiveness
White Paper The economic downturn is forcing businesses to tighten their belts and look for more efficient channels. Using the Internet as a business channel, and sometimes even the only channel, is becoming more prevalent. [15 Oct 2009]
Data Grids & SOA
White Paper Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty. This white paper demonstrates that a data grid... [15 Oct 2009]
Sainsbury's tech shopping spree revealed
News The system uses data from its Nectar customer loyalty scheme to determine a customer's tastes and prints off customised vouchers at the checkout, Sainsbury's CEO Justin King revealed in... [09 Oct 2009]
Fueling Customer Interactivity to Drive Loyalty and Business Optimization: Exploring the Values of Leveraging Customer-Centric Technology and Business Principals
White Paper They are poised to leverage the capabilities of today's multimedia contact center to collect and analyze customer feedback for enterprise-wide optimization and to use it to achieve customer satisfaction... [02 Oct 2009]
FedEx Extends Access to Shipping Services for Increased Customer Productivity and Loyalty
White Paper FedEx, the global shipping giant, found success in making shipping easy and straightforward for customers. But ever-present competition meant that the company needed to find additional ways to bring value to customers, especially small... [02 Oct 2009]
Putting the Pieces Together: Offering Customers an Integrated Insurance Experience
White Paper Reaching clients swiftly, responding to new requirements and opportunities, and offering a seamless transactional experience are all key to securing customer loyalty for insurance companies. Just as... [02 Oct 2009]
Split Multi-Link Trunking Ethernet Routing Switch 8600
White Paper Lost sales increased overtime, loss of employee productivity and even declining customer loyalty can be attributed to issues surrounding network outages. Any company that possesses even a slight... [02 Oct 2009]
New Dell.com Boosts the Customer Experience While Reducing IT Effort
White Paper With this new solution, Dell can provide a more personal, efficient shopping experience that builds customer loyalty and helps ensure the completion of purchases. Dell relies on its public Web site,... [02 Oct 2009]
Create Enduring Customer Relationships
White Paper Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the company's customer vision. Investing in a new loyalty solution or improving your... [28 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment Providing a consistent, differentiated customer experience has a significant impact on customer loyalty, which in turn contributes to growth and profitability. In today's global business... [25 Sep 2009]
Case Study: Moosejaw Uses Mobile to Connect & Leaves Consumers Engaged and Buying
White Paper While many firms have begun to use mobile marketing and social media tools to engage with their customers, few have created a more integrated approach spanning marketing, e-commerce, customer service, branding, idea... [24 Sep 2009]
New Frontiers for CRM Data
White Paper Identify more of your guests, even those who aren't loyalty program members. For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and... [22 Sep 2009]
Entel PCS Leads the Way: Chilean Telco Boosts Customer Loyalty With SAS
White Paper The challenge was to reduce customer churn in the competitive Chilean mobile phone market. Entel PCS deployed SAS Customer Retention for Telecommunications helps Entel PCS maintain the lowest churn rate... [19 Sep 2009]
SAS Helps HP Implement Product Improvement Strategies
White Paper The challenge was to use manufacturing data and customer usage patterns to improve product development and customer loyalty. One of the four core business groups at HP, the Image and... [19 Sep 2009]
