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whitepaper Fostering true loyalty and engagement with customers starts at a basic level. These 9 principles will guide in the efforts to create greater loyalty and engagement within the organization. Most will point to their customer care training or CRM system.
[16 May 2008]
whitepaper In connection with the analysis of the objectives of an e-commerce solution at Carlsberg, they established that the most important factor is enhanced customer loyalty and satisfaction. SAP Internet Sales is similar to Customer Relationship...
[15 May 2008]
whitepaper Walker Information (Walker) is a worldwide leader in customer loyalty management, having conducted more than 1,200 research programs in 35 languages for its 300 clients last year. Walker needed an experienced partner to support its online worldwide...
[13 May 2008]
whitepaper The public relations costs alone of repairing the damage done to a retailer's reputation can be catastrophically high - and even at that, the customer loyalty that was lost may never be regained. When one's business' reputation is damaged from a...
[06 May 2008]
whitepaper Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your enterprise - where you can leverage differentiated services to provide a superior customer...
[05 May 2008]
whitepaper In Essential Managers Communications Tools for the Effective Worker, discover the positive impact of Unified Communications on both day-to-day interactions as well as on higher level goals such as business process efficiency, customer loyalty and...
[05 May 2008]
whitepaper Customer Loyalty Programs (CLP) has come a long way from their early beginnings in the 1970's. This paper highlights the technology challenges from a real-life situation involving a loyalty solution evaluation.
[16 Apr 2008]
whitepaper To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer loyalty by providing a superior customer experience. Customers are at the core of your business.
[11 Apr 2008]
whitepaper These circumstances make it harder than ever to achieve brand loyalty. This white paper focuses on incorporating customer input into all facets of your business model to turn ordinary shoppers into loyal brand advocates.
[11 Apr 2008]
whitepaper Still, multi-sourcing is not without peril - particularly the risk of negative impact on customer service and, thereby, damage to customer loyalty and brand. Many companies are moving to multi-sourcing for call center agents, largely in pursuit of...
[11 Apr 2008]
whitepaper New technologies and services, increasing competition, dwindling customer loyalty, globalization, and market uncertainty are all good reasons for you to be concerned about the effectiveness of your CRM strategy and solutions.
[10 Apr 2008]
whitepaper View this On-Demand Web seminar to learn how you can: Work more closely with service contractors to maximize customer satisfaction and loyalty; Dispatch and manage service contractors efficiently to improve service cycle times; Increase service...
[10 Apr 2008]
whitepaper Well, the hype stems from the promises of greater customer tracking and loyalty which are offered by many CRM products and it might just be that you need it the most. What is all this hype about CRM? Who really needs it?
[10 Apr 2008]
whitepaper Hear how they're achieving this and raising customer loyalty with Oracle Marketing Online. Telecom Italia Mobile, Italy's largest provider of mobile services needed a low-cost, rapid multi-channel execution of its marketing campaigns.
[10 Apr 2008]
whitepaper Attend this FREE Web seminar Replay to learn how to: Maximize overall sales effectiveness by integrating online behavior with the overall customer profile; Take advantage of cross- and up-sell opportunities more quickly by leveraging customer...
[10 Apr 2008]
whitepaper "Attend this FREE educational Web seminar replay to learn how Siebel Interactive Selling 7 can help you to: Reduce sales costs by helping customers move from offline purchasing processes conducted with telesales or field representatives to lower...
[10 Apr 2008]
News Almost half of the survey sample expects to be using loyalty card information to send customers targeted promotions by email or SMS within that time. Retailers are planning to close stores or alter existing store formats to bring the in-store...
[09 Apr 2008]
whitepaper These services related priorities are to bring new services to market quickly and respond to market needs at the right time to generate new and additional revenue, attract new customers with these services and, create brand loyalty to increase...
[09 Apr 2008]
whitepaper Golden Village wanted to enhance customer loyalty by introducing GV Movie Club, a personalized loyalty program. More customer data is also required to empower its target marketing strategies, sales efforts and decision-making processes.
[02 Apr 2008]
whitepaper In a fiercely competitive marketplace, both Business-to-Consumer (B2C) and Business-to-Business (B2B) portals can help build client and partner loyalty, improve customer satisfaction, speed and enhance service, reduce customer support costs and...
[28 Mar 2008]
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