customer management
SSL International Is Forecasting Success With PeopleSoft 8 Demand Planning
White Paper SSL turned to PeopleSoft 8 Demand Planning to help satisfy customer needs while freeing up resources for brand development and other high-value activities. SSL selected PeopleSoft's integrated, best-of-breed applications-including Supply Chain... [23 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper Loss of revenue due to missed opportunities and lowered customer satisfaction as a consequence of communications server downtime can be crippling to any organization. To help prevent these costs and ensure high levels of service availability for... [23 Jul 2008]
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
White Paper This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore... [21 Jul 2008]
Salesforce.com Helped Customers Succeed and Gained Brand Loyalty Using Macromedia Breeze to Deliver Best Practices Presentations
White Paper Salesforce.com is the world leader in on-demand Customer Relationship Management (CRM) services. They wanted to reach customers day or night, keeping viewers engaged with rich media experiences. The project team needed to ramp up production quickly... [18 Jul 2008]
WebTools Gives Customers 24/7 Web Access to Critical Maintenance Records and Product Information
White Paper As Quality Machine's President, they thought document management might improve customer service for the company's two divisions, Quality Machine Works and Quality Machine Manufacturing. Daniel Louque, was looking for ways to improve the company's... [18 Jul 2008]
FACTS Deploys WebEx Enterprise-Wide and Improves Customer Support, Increases Market Reach, and Generates New Business
White Paper Relying on in-person meetings for sales, training and support purposes was preventing FACTS Management from effectively expanding market reach and improving customer support. FACTS now uses WebEx Support Center to easily solve customer support... [18 Jul 2008]
With an Image-On-Demand and Image Archive Solution, a Top Uniform Services Company Boosts Efficiency and Slashes Costs
White Paper Headquartered in the Northeastern U.S.the customer provides uniforms and career apparel as well as food service and facilities management. The company wanted to cut out-of-control costs which were due to a complex process of scanning, all paperwork... [18 Jul 2008]
DocuShare Supports Disaster Recovery for Mizuho Capital Markets Corporation
White Paper Each trade required a customer contract and a trading contract - both signed as the evidence of the transaction. Since all documents were routed to its New York office, Mizuho Capital Markets Corporation (MCMC) knew that management of its hard... [18 Jul 2008]
Questys Solutions Case Study: Century 21 Wilson Minger Agency, Inc.
White Paper Wilson Minger deployed Questys Pro: An affordable, easy-to-use document management solution that dramatically improves office productivity and customer service levels. Coastal Business Products, a local dealer of scanning devices, recognized the... [18 Jul 2008]
Questys Solutions Case Study: Forgital USA Inc.
White Paper Questys Enterprise helped Forgital solve its document management and retention woes by creating a searchable, electronic repository for customer documentation. Realizing the need to replace its paper-driven, labor-intensive document management... [18 Jul 2008]
Traffic Engineering and Network Management System for QoS-Guaranteed DiffServ Provisioning
White Paper Using the proposed traffic engineering functions for DiffServ-over-MPLS network, the Internet Service Provider (ISP) can easily configure Diffserv-over-MPLS traffic flows among customer's distributed sites, and can provide guaranteed end-to-end... [18 Jul 2008]
Rapid Response Visa and Getronics Deliver Efficiency With CARE
White Paper The customer service solution, known as CARE, consists of a Case and Contact Management portal, developed as a bespoke system that integrates FileNET document and process management. The service delivered by Visa EU to its member banks is... [18 Jul 2008]
Veroxity Technology Partners Case Study: Bain Capital
White Paper The challenge was to provide the customer a fully scalable solution that would allow them to optically connect their Metro locations with a remote data center location while providing business continuity. [18 Jul 2008]
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper IFFCO-TOKIO General Insurance wanted to ensure that customer and user satisfaction is not impaired by poor IT support facilities. By deploying a service desk solution with integrated incident, problem and change management processes based on ITIL... [18 Jul 2008]
WorldView Case Study: Texas Plywood and Lumber Company, Inc.
White Paper Locating signed customer invoices became a challenge within Texas Plywood's accounting department. After analyzing the rising costs associated with software and hardware upgrades, and realizing its IT resources were being over extended to maintain... [18 Jul 2008]
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