customer relationship management
CRM Without Compromise: A Strategy for Profitable Growth
White Paper Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant... [17 Jul 2008]
AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM
White Paper AGA Linde Healthcare selected PeopleSoft Enterprise Customer Relationship Management (CRM) to support its sales processes and as the foundation for its Client Relations Center (CRC), which centralizes all back-office operations for sales and service. [09 Jul 2008]
Performance Management 2.0: Broader or Better? (Part 1 of 2)
White Paper Does PM 2.0 also integrate methodologies such as balanced scorecards, strategy maps, budgets, Activity-Based Costing (ABC), forecasts, customer relationship management and resource capacity planning? Performance Management 2.0 is being referenced... [09 Jul 2008]
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
White Paper Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle phases: pre-sales, after sales, marketing, etc. [08 Jul 2008]
The Power of Spatially-Enabled Master Address Data Management
White Paper The webinar emphasizes the integration of an EAS with other business information systems, ranging from 911 to Customer Relationship Management (CRM) systems, and also covers organizational considerations related to EAS system governance and... [08 Jul 2008]
Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches
White Paper The company implemented a Customer Relationship Management (CRM) application structure, enhancing information visibility throughout all 27 branches as well as integrated critical business functions, improving administrative processes while... [07 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system based on Microsoft Dynamics CRM 3.0. Now, employees have faster access to automated business information and have more... [06 Jul 2008]
AbeTech Tackles Fast Growth With Integrated Technology System
White Paper Paul to develop a customer relationship management strategy to achieve these goals. Doing so would streamline the company's processes allowing for greater workflow and provide employees with tools to improve customer experience. [06 Jul 2008]
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
White Paper To address this issue and more, they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics CRM 4.0. The goal of South African Tourism's global employees is to increase tourism to the nation... [05 Jul 2008]
ThinData - Empowered by Dell Technology, This e-Marketer Can Scale Its Architecture to Quickly and Easily Expand Capacity When Landing a New Contract
White Paper DELL powers ThinData's data centre, messaging systems, database systems and extranet systems to provide sophisticated project management, customer relationship management, invoicing and reporting capabilities, as well as a wide range of custom... [05 Jul 2008]
Suse Chooses DB2 for Linux to Enhance Its Own CRM System
White Paper Since the system SuSE used to manage most of its contracts crashed frequently and could not retrieve complex service histories in a timely fashion, making it difficult for support engineers to resolve requests efficiently, SuSE decided it had to... [03 Jul 2008]
Fujitsu Implements One Stop Services for Bolton Metro
White Paper Fujitsu was chosen because it had already helped to implement similar One Stop services in other large local authorities and had good experience of customer relationship management. Bolton called in Fujitsu to provide management consultancy and to... [03 Jul 2008]
Microsoft Dynamics CRM 3.0 Datasheet
White Paper Redefine customer relationships with the complete, affordable customer relationship management (CRM) solution for driving measurable success across all customer management processes. Microsoft Dynamics CRM 3.0 makes it possibledownload this... [30 Jun 2008]
The Future Sales Force - A Consultative Approach
White Paper If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis, and proposal production... [30 Jun 2008]
Microsoft Dynamics CRM Online 30 Day Trial
White Paper If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you... [30 Jun 2008]
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