customer relationships
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
White Paper This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists out practices that will help you develop and build strong tech/customer relationships that will develop an... [21 Jul 2008]
The Challenge to Achieve Perfect Order Management
White Paper It outlines the various points at which the order process can fail and explains how companies can sidestep those pitfalls and, in the process, build stronger customer relationships. This SAP white paper explains why customer-centric, end-to-end... [17 Jul 2008]
Eight Strategies for First-rate Customer Service
White Paper View this page to see eight strategies that will create relationships with your customers that keep them coming back. Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction. [10 Jul 2008]
BEA and HP Create Stable, High Performance Customer Self Service Portal for Swiss Life in Belgium
White Paper Swiss Life wanted to create a next-generation ePortal to manage relationships with group insurance clients in Belgium and maximize reliability and resilience. Swiss Life is a leading provider of life insurance and long-term savings and protection. [10 Jul 2008]
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
White Paper The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. Customer data resided with individuals in their heads, Rolodexes, and files. And while corporate systems collected and hosted... [09 Jul 2008]
Cingular Builds Web-Based Sales and Support Application on BEA WebLogic Server to Empower Dealers by Pushing More Account Management to Channel
White Paper Cingular Wireless wanted to eliminate manual processes and data entry to reduce costs and processing time, strengthen relationships between Cingular and its dealers to encourage more aggressive selling, empower dealers to improve customer... [09 Jul 2008]
BEA Systems Case Study: Wells Fargo
White Paper Wells Fargo wanted to transform its Private Client Services (PCS) business from product-centric to relationship-centric to help the bank deepen its relationships with its most valuable customers. Client Link provides a consolidated, 360º view into... [09 Jul 2008]
Franchise Grows 35 Percent in 5 Months With Custom Solution Designed by IT Firm
White Paper Beratung designs sophisticated, integrated IT solutions for its customers, and prides itself on cultivating long-term relationships based on trust and integrity. Using this solution, Beratung's customer grew its franchise base by 35 percent in five... [07 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper Now, employees have faster access to automated business information and have more time to develop customer relationships. To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system... [06 Jul 2008]
Achieving Business Goals and Enhancing Customer Relationships With a Secure Guest Access Wi-Fi Network
White Paper Many enterprises are interested in providing access to the Internet for their partners, vendors, consultants, or other visitors while maintaining security of their own wireless and wired networks. Assisting visitors with access to IT resources... [02 Jul 2008]
A Large Financial Services Institution Seeks a Technological Solution to Keeping Its Customers Informed
White Paper Through its customer alert service, this financial institution sought a way to enhance its customer relationships and boost productivity while aligning its technology strategy more closely to the needs of business and capitalizing on existing IT... [01 Jul 2008]
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
White Paper Using advanced stochastic optimization algorithms, a combination of Markov Decision Process, Reinforcement Learning and Portfolio Theory, CELM captures and analyzes customer dynamics to model and optimize long-term customer relationships in a way... [01 Jul 2008]
Microsoft Dynamics CRM 3.0 Datasheet
White Paper Redefine customer relationships with the complete, affordable customer relationship management (CRM) solution for driving measurable success across all customer management processes. Microsoft Dynamics CRM 3.0 makes it possibledownload this... [30 Jun 2008]
Microsoft Dynamics CRM Demo
White Paper Deepen long-term customer relationships, Resolve service issues more effectively, and increase customer satisfaction and loyalty. See how Microsoft Dynamics CRM 3.0 can help you: Enhance your bottom line, improve sales efficiency, sell products and... [30 Jun 2008]
We are now roaming at 30,000 feet...
Comment It is not a revolutionary service - people just want to use their own phone in flight," says David Coiley, VP strategy and external relationships at independent GSM operator AeroMobile. These companies have created the in-flight system and have set... [26 Jun 2008]
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