customer satisfaction
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Understanding the Critical Role of Device Management and Security in Your Business' Mobile Strategy
White Paper Companies turn to mobility to: improve employee flexibility by allowing workers to be productive independent of their physical location; to enable workers to have more control over their work hours; to increase the overall speed of... [13 Nov 2009]
NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations
White Paper Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system... [12 Nov 2009]
Clean Wireless: Adding Security, Performance, Manageability and Value to Wireless Deployments
White Paper At retail and professional settings, such as cafés or clinic waiting rooms, WLANs enhance customer experience and satisfaction, increasing sales and loyalty. Wireless Local Area Networks (WLANs) offer... [12 Nov 2009]
Leveraging RFID for Demand Chain Optimization: Real-Time Tracking of Field-Based Inventory and Assets
White Paper Leveraging RFID in this way enables inventory management optimization that increases sales and customer satisfaction and decreases inventory levels, product loss, and legal liability. This paper... [12 Nov 2009]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer... [06 Nov 2009]
Adobe LiveCycle solutions for intuitive user experiences
White Paper With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer satisfaction and... [03 Nov 2009]
Increasing marketing campaign profitability with predictive analytics
White Paper Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you increase revenues and customer... [03 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This new Forrester Research white paper explores the importance of assessing IT business... [29 Oct 2009]
Improving the Links Between IT and Consumer Service
White Paper The single greatest measure of IT's effectiveness is the customer experience, both inside the company and out, so IT leaders should constantly measure and seek to improve customer... [29 Oct 2009]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Paper To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Since deploying it, customer service has improved markedly while the sales... [28 Oct 2009]
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
White Paper Customer data resided with individuals in their heads, Rolodexes, and files. And while corporate systems collected and hosted critical client product-purchase history, account profiles and customer... [28 Oct 2009]
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
White Paper When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult... [28 Oct 2009]
Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
White Paper For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. What is the role of customer... [28 Oct 2009]
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 1 of 2) (Level 100)
White Paper Microsoft Dynamics® CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer... [28 Oct 2009]
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
White Paper Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer... [28 Oct 2009]
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