customer satisfaction
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Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer... [09 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success--... [02 Nov 2009]
Measuring the Business Impact of Support
White Paper Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. Customer... [22 Oct 2009]
Best Practices for Implementing Automated Functional Testing Solutions
White Paper This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes function correctly, and ultimately generate higher revenue and... [21 Oct 2009]
Ten Tips for Increasing Operational Efficiency
White Paper The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition. To remain... [12 Oct 2009]
Increasing marketing campaign profitability with predictive analytics
White Paper Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you increase revenues and customer... [07 Oct 2009]
Steve Ballmer on Microsoft software 'gotchas'
News Previous rounds of simplification have lead to falling customer satisfaction, he claimed. I am trying to say that if we're going to do any kind of simplification we need to be driven by things customers... [06 Oct 2009]
Deploying Knowledge-Based Authentication to Increase Revenue and Bolster Security
White Paper Many companies are driving sales and service to lower-cost channels, such as the Internet and the call center, to reduce operational costs, increase productivity and enhance customer satisfaction.... [05 Oct 2009]
The Impact of Strong Authentication on Usability: Keys to Creating a Positive Online User Experience
White Paper A positive user experience can lead to increased consumer confidence, better customer satisfaction, and a higher number of online transactions; a negative user experience would have the opposite effect. [05 Oct 2009]
Financial Services Firm Boosts Productivity and Customer Satisfaction With New System
White Paper ValMark Securities' insurance business was handicapped by an inflexible third-party Agency Management System (AMS). Managers were forced to use a report database populated with day-old data to run the business. [02 Oct 2009]
Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months
White Paper Customer satisfaction increased, client churn decreased, and salespeople increased cross-sales revenues along with their sales closure rate. Low usability of the firm's existing SAP... [02 Oct 2009]
Fueling Customer Interactivity to Drive Loyalty and Business Optimization: Exploring the Values of Leveraging Customer-Centric Technology and Business Principals
White Paper They are poised to leverage the capabilities of today's multimedia contact center to collect and analyze customer feedback for enterprise-wide optimization and to use it to achieve customer... [02 Oct 2009]
The Role of ICT in the Rail Industry: Getting From A to B
White Paper ICT solutions can significantly improve rail operations and customer satisfaction with relatively small levels of investment. The challenges of running rail networks are immense, as rail operators need... [02 Oct 2009]
The Role of Information Technology in the High Performance Organization
White Paper IT enables better decision making, faster action, better tracking of processes, and improved insight into costs, shorter delivery times and higher customer satisfaction. The evolution from the IT... [02 Oct 2009]
Boom in Mobile Data Creates Backhaul Urgency
White Paper Consequently, operators need to evolve their mobile backhaul networks to reduce costs without impacting customer satisfaction. In their bid to improve their profitability and maintain their... [02 Oct 2009]
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