customer satisfaction
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The Strategic Role of IT Culture in Business Performance
White Paper How to improve internal customer-satisfaction levels and overall IT perception Why remote support technology enables increased agent productivity and end-user satisfaction The role of IT... [30 Sep 2008]
Airports spending $3bn to be tech high fliers
News The fifth annual Airport IT trends survey, conducted by airport tech supplier Sita, also found one of the main drivers for investment is boosting customer service and satisfaction, with 80 per cent of... [23 Sep 2008]
Alverno Information Services: Building the Future of Healthcare With a Strong Network Foundation
Alverno Information Services wanted to improve patient care, processes and customer satisfaction by centralizing administrative functions. Alverno is the 320-employee information technology arm of the... [12 Sep 2008]
Alverno Information Services: Building the Future of Healthcare With a Strong Network Foundation
White Paper Alverno Information Services wanted to improve patient care, processes and customer satisfaction by centralizing administrative functions. Alverno is the 320-employee information technology arm of the... [12 Sep 2008]
Flexible Infrastructure Enhances Quality of Service and Customer Satisfaction
Credit du Nord Group is a leading French financial services organization, which was formed from the alliance of almost 80 local institutions. The company needed to update its workstations and provide its sales representatives with... [11 Sep 2008]
Flexible Infrastructure Enhances Quality of Service and Customer Satisfaction
White Paper Credit du Nord Group is a leading French financial services organization, which was formed from the alliance of almost 80 local institutions. The company needed to update its workstations and provide its sales representatives with... [11 Sep 2008]
SLA Automated Negotiation Manager for Computing Services
White Paper The SLA should achieve business goals, including the maximization of customer satisfaction. Success in today's marketing arena can often depend on companies embracing effective new technologies and... [11 Sep 2008]
SLA Automated Negotiation Manager for Computing Services
The SLA should achieve business goals, including the maximization of customer satisfaction. Success in today's marketing arena can often depend on companies embracing effective new technologies and... [11 Sep 2008]
Achieving Service-Level Compliance With Business-Critical Applications
White Paper As the business works to grow revenues, engage and retain customers, increase market share and maximize customer satisfaction, it needs IT to build and support applications that can support these... [10 Sep 2008]
Best Practices for Remote Support and Services
White Paper Achieve unprecedented levels of customer satisfaction "We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94%... [08 Sep 2008]
Best Practices for Remote Support and Services
Achieve unprecedented levels of customer satisfaction "We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94%... [08 Sep 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Learn how to improve internal customer satisfaction levels and overall IT perception. Receive service and support technology recommendations for increasing agent productivity and end-user... [08 Sep 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper Learn how to improve internal customer satisfaction levels and overall IT perception. Receive service and support technology recommendations for increasing agent productivity and end-user... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Paper How to improve internal customer satisfaction levels and overall IT perception The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
How to improve internal customer satisfaction levels and overall IT perception The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT... [08 Sep 2008]
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