customer service a
Tesco.com vans cut fuel bills with telematics tech
News Speaking to silicon.com, Tesco.com fleet manager Dino Papas said the implementation had primarily been driven by the increase in fuel pricing but also had a part to play in improving customer service. [25 Jul 2008]
Take stock for tough times
Comment Remember the customer matters The conversion rate doubles if a customer receives help within 30 seconds of needing it. Manage the top line Think about price positioning and how this is being communicated to the customer. [24 Jul 2008]
Leveraging Content Integration for Improved Customer Service
White Paper IT integration plays a vital role in enabling cost-effective customer service processes, and an important part of that role is managing the 80 percent of enterprise data that exists in the form of documents, files, images and other similar... [23 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper Loss of revenue due to missed opportunities and lowered customer satisfaction as a consequence of communications server downtime can be crippling to any organization. E-mail service is critical to daily business operations. [23 Jul 2008]
Achieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one... [23 Jul 2008]
The Naked CIO: Going public about privacy
Comment Having worked in a customer service-based industry for many years, I am also acutely aware that customers expect businesses to know about them. Of course, in many cases these are based on a single relationship with a customer and a business. [21 Jul 2008]
Online retail takes 20p of the shopper's pound
News The company's director of online merchandising said: "The advantage [we] have is our experience in fulfilment and providing the best customer experience online. We will be looking to cut the clutter from stores, which may mean less products on show... [18 Jul 2008]
Rolling Out New SSL VPN Service
White Paper In its simplest form, a VPN tries to logically share resources (network infrastructure, security, remote and wireless access), thereby assuring complete privacy to each customer. In a VPN context, the services offered should be tailored... [18 Jul 2008]
Low Acquisition Cost, Advanced Features and Unparalleled Performance Equate With Faster ROI
White Paper Cincinnati Bell, a wholly owned subsidiary of Broadwing Inc.is one of the nation's most-respected and best-performing local exchange and wireless providers, with a legacy of unparalleled customer service excellence and financial strength. [18 Jul 2008]
PLDT, the Leading Telecommunications Provider in the Philippines, Selects Allied Telesis Advanced Gigabit Switches for the Layer 2 Aggregation Requirements of Its Next Generation Network
White Paper The challenge was to minimize delays for voice and real-time traffic to meet customer service level agreements and expectations. Philippine Long Distance Telephone Company (PLDT) started out as a POTS (plain old telephone service) provider. [18 Jul 2008]
Latin America's Printer Online Outperforms the Competition With WebEx
White Paper They saw a demonstration of iLink at a customer site and noticed that the solution had numerous connectivity problems. Founded in 1998, Printer Online is a leading provider of full-service printing solutions in Colombia. [18 Jul 2008]
WebTools Gives Customers 24/7 Web Access to Critical Maintenance Records and Product Information
White Paper As Quality Machine's President, they thought document management might improve customer service for the company's two divisions, Quality Machine Works and Quality Machine Manufacturing. Daniel Louque, was looking for ways to improve the company's... [18 Jul 2008]
Veroxity Technology Partners Case Study: Bain Capital
White Paper The challenge was to provide the customer a fully scalable solution that would allow them to optically connect their Metro locations with a remote data center location while providing business continuity. [18 Jul 2008]
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
White Paper In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc.needed a remote support solution that would provide immediate customer service. Quicker service ensures CBORD provides the highest... [18 Jul 2008]
With an Image-On-Demand and Image Archive Solution, a Top Uniform Services Company Boosts Efficiency and Slashes Costs
White Paper Headquartered in the Northeastern U.S.the customer provides uniforms and career apparel as well as food service and facilities management. The company wanted to cut out-of-control costs which were due to a complex process of scanning, all paperwork... [18 Jul 2008]
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