customer service and pay
Price hike for SAP's Enterprise Support
News SAP is pitching this as a service that adds customer value but in reality it means a cost increase. In a statement SAP said: "Subject to specific contractual limitations, a typical customer paying 17 per cent of maintenance base for SAP Standard... [16 Jul 2008]
Islandssimi Calls On IBM to Capture New Web Telco Market
White Paper But giving customers direct Internet-based access to what are traditionally a telco's back-end information systems required some careful thinking about how Islandssimi would store and deliver its voluminous and sensitive customer and traffic data. [03 Jul 2008]
Name that tune...the rise of Shazam
Comment So a business that started with the customer making a simple phone call has grown tentacles snaking off from mobile to web and back again. But when you can bring in business models and services that start to deliver that [level of revenue] and it's... [12 Jun 2008]
Orange cuts voice and data roaming costs
News For voice roaming, Orange is launching an offer called 'Favourite Countries' - which it says will deliver savings of between 18 and 60 per cent off the regulated 'Eurotariff', depending on which European country a customer lives in. [20 May 2008]
IBM and Pay by Touch Make Checking Out at Thriftway Supermarkets a Soft Touch
White Paper Thriftway Supermarkets wanted to provide top level customer service, reduce fraud in electronic payments and save on transaction fees. As a solution Thriftway deployed Biometric payments made through Pay By Touch, backed by IBM e-business Hosting... [26 Apr 2008]
Quocirca's Straight Talking: Print issues in black and white
Comment Contracts can be usage-based or cost-per-page, telling the customer upfront what the cost of printing will be each month and covering everything from the equipment and consumables, to maintenance and helpdesk support. [22 Apr 2008]
O2 to launch mobile broadband offering
News If the customer leaves their other O2 service, such as their mobile phone or home broadband service, then O2 will increase its monthly charge from £20 to £30. Opting for an 18-month contract, users will get a free USB modem and pay £20 per month... [17 Apr 2008]
Centralised or decentralised IT?
Comment Those with centralised applications development controlled costs - but watched competitors beat them with better customer service, sales and marketing applications. They become the voice of the internal customer - clarifying their system needs and... [09 Apr 2008]
Nationwide banks on SAP
News The SAP for Banking platform will replace Nationwide's Unisys and Fujitsu legacy systems for its banking, savings, mortgage and customer service systems. The first phase of Voyager is due for completion by the fourth quarter of 2009 and will see... [18 Mar 2008]
Cloud computing - the data centre of the future?
News When this happens, will you be a cloud or a cloud customer? Cloud computing, the notion of outsourcing hardware and software to Internet service providers, is showing the classic signs of disruptive technology - it's not good enough for the masses... [11 Mar 2008]
Vodafone boosts apprenticeship scheme
News There are also apprenticeships in customer service and customer management, and also a small tech programme. Office insights… Bored and underpaid? The government-backed scheme offers young people a mixture of on and off the job... [25 Feb 2008]
Leading Pay-TV Company Runs One of Europe's Largest IP-Based Call Centers With SAP Software
White Paper Germany and Austria's leading pay-TV company, Premiere AG, handles around 17 million customer calls every year. To improve service efficiency - and maintain its number one position - Premiere decided to restructure its call center architecture. [08 Feb 2008]
Suffolk Councils join up IT to save costs
Case Study In 2004, the councils decided to take advantage of funding from BT to set up a joint venture (JV) that would manage IT, supporting processes within both organisations, called Customer Service Direct (CSD). [05 Feb 2008]
Is online TV throttling broadband networks?
News Tiscali employs traffic shaping on its network with bandwidth for large packets of data restricted at peak times to ensure every customer has a similar service. The company said it will soon launch iPlayer via its TV service, which is separate from... [28 Jan 2008]
IT at your service
Comment One way of surmounting that problem is to ensure an IT department's processes are configured for efficiency and for consistency when it comes to customer service, says Everson. Putting proper processes in place at the back end can help to refine an... [09 Jan 2008]
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