customer service better
Online retail takes 20p of the shopper's pound
News The company's director of online merchandising said: "The advantage [we] have is our experience in fulfilment and providing the best customer experience online. We will be looking to cut the clutter from stores, which may mean less products on show... [18 Jul 2008]
Storebrand Improves Agility by Integrating Business Processes With IBM Solution
White Paper The company wanted to improve business agility, ability to make timely and informed business decisions and provide better customer service. The solution to this was sort by implementing a service oriented architecture based on IBM DB2 and IBM... [14 Jul 2008]
Peter Cochrane's Blog: Quality by design
Comment Far from reducing my upfront costs, I am looking to spend between 10 and 20 per cent more to get a better end result and thereby a much happier customer who will be less likely to walk away and more likely to give me more work. [09 Jul 2008]
Consumer Credit Provider Boosts Employee Productivity With Desktop Software Upgrade
White Paper Employees are now able to provide better customer service thanks to highly integrated custom applications and a user-friendly computing environment. COFIDIS is a leading provider of consumer credit in Portugal. [09 Jul 2008]
BEA Systems Case Study: Wells Fargo
White Paper As a result Wells Fargo PCS bankers are better able to serve customers, leading directly to new sales and improved customer satisfaction, and resulting in higher margins and increased profitability for the Wells Fargo PCS business. [09 Jul 2008]
eVerge Takes on the Competition With PeopleSoft ESA for Professional Services
White Paper This implementation automated key processes like project accounting, expense management, and resource management to free consultants to focus more time on customer engagements. A leading provider of consulting services to commercial and public... [09 Jul 2008]
The Great Email Security Debate: Appliances, SaaS, or Virtual?
White Paper Based on "real world" examples from Proofpoint's customer base, this web seminar replay discusses the critical factors that you should consider when evaluating email security deployment scenarios for your organization. [09 Jul 2008]
BEA Systems Case Study: Welch~s
White Paper Welch's wanted a solution that would be able to: deliver more timely information to sales, speed customer service and improve project collaboration. Welch's business has nearly doubled in the last 10 years; with over 1,000 employees, the company... [08 Jul 2008]
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
White Paper The challenge was to gain customer insight and a clearer understanding of eBucks' customer needs and improve management information systems to deliver better reporting capabilities.eBucks built in-house call center based on Siebel Call Center... [07 Jul 2008]
Supply-Chain Solution Cuts Costs 15 Percent, Boosts Customer Service for ASIC Maker
White Paper The solution, including Microsoft Dynamics GP and Tensoft Fabless Semiconductor Management, reduces costs by up to 15 percent or more, gives customers visibility into order status, and provides better customer service more cost-effectively. [05 Jul 2008]
Mentor Graphics Automates Distribution List Management
White Paper Mentor Graphics sought to save administrator time and improve its internal customer service by making distribution lists more automated and accurate. The company wanted to better control its distribution lists, especially as it brought new... [03 Jul 2008]
How Does Your IT Help Desk Measure Up?
White Paper Customer Management and Communications Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. Service Delivery and Management [03 Jul 2008]
Avaya Case Study: Atento Argentina
White Paper The company needed a solution that could offer better customer service, with customized services for each center, which were adding more resources day after day. Atento needed to have eleven contact centers distributed across different locations... [02 Jul 2008]
Good Technology Professional Services Aids Russell Investment Group With Unique Challenges for Seamless Switch From iAnywhere's OneBridge to Good Mobile Messaging
White Paper This improved communication, increased productivity, and better customer responsiveness by effectively replacing iAnywhere's OneBridge with Good Mobile Messaging. Russell Investment Group deployed Good Mobile Messaging on Palm Treos with voice and... [02 Jul 2008]
Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
White Paper Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve customer service and support its business expansion needs. [02 Jul 2008]
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