customer service boosts
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. Using Microsoft Dynamics CRM, the company has cut call center... [28 Oct 2009]
U.K. Application Service Provider Boosts Revenues 30 Percent, Customer Base 50 Percent
White Paper Executives at The CRM Business saw real revenue opportunities in integrating traditional Customer Relationship Management (CRM) solutions with enterprise-class messaging and collaboration services. They also saw no way... [02 Oct 2009]
BT Retail Boosts Upselling and Productivity and Cuts Churn in Price-And Service-Driven Market
White Paper BT Retail has increased agility, improved customer service, and cut costs by consolidating enterprisewide performance management on Oracle's business intelligence suite. Oracle Business Intelligence... [02 Oct 2009]
World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network
White Paper Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing,... [19 Sep 2009]
Entel PCS Leads the Way: Chilean Telco Boosts Customer Loyalty With SAS
White Paper The challenge was to reduce customer churn in the competitive Chilean mobile phone market. Entel PCS deployed SAS Customer Retention for Telecommunications helps Entel PCS maintain the lowest churn rate... [19 Sep 2009]
Allianz Belgium Boosts Distribution Relationship Management of Brokers
White Paper The firm replaced its outdated broker database for customer relationship management with an integrated application using Microsoft Dynamics CRM software. As a result, Allianz Belgium is improving sales and providing a... [28 Aug 2009]
Solution Boosts Field Services Work With Rich Data Access, Both Online and Offline
White Paper With the software, field service workers have access to both Web-based and client computer - based information that can be used for accessing and entering customer data, parts lists, invoices, and more. [28 Aug 2009]
Kommunale Informationsverarbeitung Baden-Franken (KIVBF): SAP NetWeaver BW Accelerator on HP Hardware Boosts Performance and Reduces Administration for the SAP NetWeaver Business Warehouse
White Paper An individual data cube and separate queries had to be set up and maintained for each customer. As an application service provider for municipal authorities, KIVBF had to make substantial improvements to... [28 Aug 2009]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Paper Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. When customer asked Tallard to adopt an Electronic... [25 Jul 2009]
Business Services Provider Boosts SLA Compliance
White Paper Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce risk of... [22 Jun 2009]
Epsom and Ewell Boosts Call Center Efficiency and Cuts Costs With Service Innovation
White Paper Epsom and Ewell Borough Council is transforming the quality of service delivery to its 69,400 citizens and businesses, cutting operating costs, and enhancing customer satisfaction by rolling out an... [12 Jun 2009]
Public Utility Boosts Application Availability and Simplifies IT With Virtualization
White Paper It deployed Windows Server 2008 Hyper-V technology, saving more than U.S.in licensing and hardware costs and gaining a high-availability solution to ensure reliable business applications and good customer... [30 May 2009]
And the most flexible town in the UK is...
News The YouGov survey of 500 businesses and 4,500 employees, commissioned by mobile operator Orange, also found the majority (72 per cent) of businesses believe flexible working boosts company morale and more than half (53... [27 May 2009]
CDC Respond Boosts Customer Service Levels at British Airways Holidays
White Paper Through the effective capture and management of customer feedback and complaints, BAH is able to adapt and change in order to consistently provide the quality of service demanded by its customers.... [30 Apr 2009]
Hilton Grand Vacations Eliminates Reservation Bottlenecks and Boosts Productivity Worldwide With Imprivata OneSign
White Paper Yet, increasingly sophisticated types of passwords designed to thwart identity thieves are, ironically, locking out agents and customer service representatives as well. In the fiercely competitive... [23 Apr 2009]
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