customer service competitive edge
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How to grow tech businesses during a recession
Comment There is a huge opportunity for vendors to gain the edge over competitors by offering a clear and uncomplicated business case for their technology that will appeal to the non-specialist buyer. It is well known that it's... [06 Oct 2009]
Gaining the Competitive Advantage With RF Technology in Your Supply Chain
White Paper Companies look for any edge to remain competitive in today's high -speed business climate. Streamlining supply chain management systems can deliver that advantage - shaving even a few minutes off of... [15 Aug 2009]
SAVVIS Sharpens Its Edge in a Competitive Market With HP
White Paper Louis, Missouri, SAVVIS, Inc.is one of the world's largest providers of computing services, offering an IT Infrastructure-as-a-Service platform that extends to 45 countries. SAVVIS wanted to provide high-performance... [12 Jun 2009]
Genworth Financial Canada Accelerates Loan Application Processes With Self Service Portal
White Paper Genworth Financial wanted to strengthen already high customer service levels, which are required in the highly competitive financial services market and maintain... [03 Apr 2009]
Where 2 Get It, Inc. Maintains Competitive Edge by Facilitating Innovation and Minimizing Customer Costs
White Paper The challenge was to facilitate the development of new offerings and improve customer service and maintain competitive edge by reducing costs and licensing fees. Where 2... [03 Apr 2009]
Data Grids and Service-Oriented Architecture (SOA)
White Paper Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty. This free white paper demonstrates... [13 Mar 2009]
Customer Service Standards Redefined: Professional Services and Insurers Combine Expertise to Raise the Bar
White Paper In an industry that is very competitive, efficiency is vital to providing service that gives companies a competitive edge. In the east coast insurance office,... [31 Jan 2009]
Panhandle Farmers Mutual Insurance Company Attains Competitive Edge With Paperless Processing
White Paper The system has improved customer service, decreased costs associated with the use and storage of paper, and simplified the audit process. The Insurance Company wanted to use technology to enable a small... [31 Jan 2009]
Wireless Banking Gets the Nod
White Paper To help develop this edge, YES BANK turned to Intel Solution Services for technology guidance to help the bank develop and implement a secure, wireless and mobile solution, delivering a new branch banking experience in... [01 Jan 2009]
Toptel Achieves Operating Efficiency and Improves Client Service With Remote Contact Center Capabilities
White Paper Toptel wanted to establish a flexible and scalable customer service system with the functionality required to establish a cutting edge contact center and integrate operations to maximize... [06 Nov 2008]
MedPointe Pharmaceuticals Keeps Improving Customer Service and Worker Productivity With Good Technology
White Paper In the competitive specialty pharmaceuticals market, MedPointe's mobile workers needed an edge to provide superior service to their customers and stay ahead of their rivals. The company... [12 Jun 2008]
Network Management Solution Enables Siemens Enterprise Communications to Increase Customer Offerings and Revenue
White Paper To maintain its competitive edge, the company needed to provide high-quality and cost-effective services in accordance with customers needs. When SEC wanted to expand its network management offering in... [12 Jun 2008]
Gibson Guitar Extends Financial and Distribution Solution to Add Cutting Edge
White Paper This integrated solution has helped Gibson gain a competitive edge with a state-of-the-art distribution system that enables it to provide superior customer service. To... [09 Feb 2008]
Where is outsourcing heading?
Comment Tony Virdi says the new industrialised model that will emerge will offer plenty of advantages but companies may have to look elsewhere for ways of gaining an edge over rivals. Standardisation will oblige companies to... [05 Dec 2007]
Interview: Tesco CIO Colin Cobain
Comment So we try not to spend money on things which don't add value and then we can actually invest wisely in things which really improve our processes and deliver competitive edge. We see two big areas of... [25 Sep 2007]
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