customer service contact center solutions
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Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper Air China adopts Avaya contact center solution which is based on IP communications technology, to establish nationwide uniform telephone sales and service centers in Beijing, Shanghai and Chengdu first. [09 Jul 2008]
VCustomer: Preferring IP-based customer contact over TDM Solutions
White Paper Call centers require a complex and reliable IT infrastructure to maintain the levels of service required by demanding customers. The call center industry is booming and the competition within it is immense. [03 Jul 2008]
Customer Self-Service and ROI
White Paper Self-service is not a new concept in the contact center, and the basic solutions, such as interactive voice response (IVR) systems, are refined and proven technology. But customer self-service applications have also evolved and developed over the... [03 Jul 2008]
Return on Investment: NICE Customer Experience Management Solutions
White Paper Along with the core NiceUniverse‚ product, new solutions for Customer Experience Management (CEM) can be added to your system that provide robust tools to capture, evaluate, analyze and improve your contact center's performance. [03 Jul 2008]
Cisco Collaboration Integration with Siebel 2000
White Paper Interactive and collaborative e-commerce and Internet customer service solutions enable businesses to combine the personal value of human interaction with the information value of the Web creating a powerful environment for driving increased sales... [03 Jul 2008]
Creating a Business Case for Application Management Platforms: The Contact Center Perspective
White Paper Our solutions can proactively identify and alert managers to performance and availability problems, maintain Service Levels Management (SLM) based on the agent's end-user experience, and provide immediate ROI by reducing call duration without... [03 Jul 2008]
Cisco Helps Coldwell Banker Advantage Boost Productivity and Control Costs
White Paper They implemented IP Communications solution from Cisco Systems for voice and data networking, Cisco Unity Unified Communications and Cisco IP Contact Center Express Edition with Robust Cisco security solutions. [03 Jul 2008]
Improving security to Enhance the Business Impact of Your Siebel eBusiness Applications
White Paper Companies need to excel at each customer contact point whether in the field, through mobile sales or field service agents, through face-to-face interaction at branches or stores, through phone calls, faxes or e-mails to the customer contact center... [03 Jul 2008]
Real-Time CRM: Groundbreaking Solutions that Drive Revenue & Profit
White Paper World-class service, customer intimacy, “One voice” responsiveness for all methods of customer contact and retaining profitable customers these are the forces driving real-time CRM adoption, channel convergence and transformation of the business. [03 Jul 2008]
Communications Industry Consulting: Building Integrated Solutions the Work
White Paper According to research conducted by the Purdue University Center for Customer Driven Quality, a relationship that gives an effective consultant the opportunity to make contact with the customer is advantageous, even when the situation involves a... [03 Jul 2008]
Teaming Up for Contact Center Excellence - Making Avaya Your Expert Solutions Partner
White Paper Given the growing levels of expertise and time required to optimally implement and then manage the technological underpinnings of their contact centers, a large proportion of businesses (54% according to the Help Desk Institute) have opted to... [03 Jul 2008]
Leverage Conversational Access Solutions to Transform Your Contact Center
White Paper This white paper highlights factors prompting companies to rethink their customer-service operations. It describes e-business on demand in the context of customer-service processes and systems. It outlines ways to drive improved performance in the... [03 Jul 2008]
Avaya Contact Center Solution Helped Yunnan Rural Credit Cooperative Improve Customer Service
After a few rounds of investigations and studies, the Rural Credit Cooperative chose the solution provided by Avaya, which is a leading player in both technologies and solutions, and established the first 96500 Call Center. [11 Jun 2008]
Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
Using the Avaya Proactive Contact, Mangocity can now closely integrate its call center with its customer and product databases and thus deliver prompt and personalized service to its customers. Mangocity deployed the Avaya Call Center solution to... [11 Jun 2008]
Avaya Contact Center Solution Helped Yunnan Rural Credit Cooperative Improve Customer Service
White Paper After a few rounds of investigations and studies, the Rural Credit Cooperative chose the solution provided by Avaya, which is a leading player in both technologies and solutions, and established the first 96500 Call Center. [11 Jun 2008]
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