customer service contact center
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Nortel Networks Case Study: Fossil, Inc.
White Paper As a solution a dual-core Nortel Ethernet Routing solution at headquarters was deployed, paired with converged voice and data networking, Nortel Multiservice Switches at retail sites and a Nortel Contact Center solution for customer support... [11 Jul 2008]
Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base
White Paper Promero, Inc.wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps Promero's clients drive sales and deliver quality customer... [08 Jul 2008]
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
White Paper The challenge was to gain customer insight and a clearer understanding of eBucks' customer needs and improve management information systems to deliver better reporting capabilities.eBucks built in-house call center based on Siebel Call Center... [07 Jul 2008]
Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
White Paper Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve customer service and support its business expansion needs. [02 Jul 2008]
Avaya Case Study: Atento Argentina
White Paper The company needed a solution that could offer better customer service, with customized services for each center, which were adding more resources day after day. Atento needed to have eleven contact centers distributed across different locations... [02 Jul 2008]
Avaya Contact Center Solution Helped Yunnan Rural Credit Cooperative Improve Customer Service
White Paper How to provide fast consultation and service to the vast customers in a more economic and convenient way and how to improve the efficiency of the branches have become big challenges for the Yunnan Rural Credit Cooperative. [01 Jul 2008]
Mangocity Leads China's Online Travel Services Industry With Avaya Solutions
White Paper Using the Avaya Proactive Contact, Mangocity can now closely integrate its call center with its customer and product databases and thus deliver prompt and personalized service to its customers. Mangocity deployed the Avaya Call Center solution to... [01 Jul 2008]
Avaya Case Study: Tower Travel Management
White Paper Tower Travel recognized that it could provide improved customer service and lower the company's costs if it could unify the many locations from which agents worked and provide a single call queue that would handle customers' call more effectively. [01 Jul 2008]
Air China Enhances Sales and Customer Service With Avaya Intelligent Communications Solutions
White Paper Air China adopts Avaya contact center solution which is based on IP communications technology, to establish nationwide uniform telephone sales and service centers in Beijing, Shanghai and Chengdu first. [01 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. [31 May 2008]
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
White Paper This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost... [05 May 2008]
Essential Manager's Guide: Extraordinary Customer Service
White Paper Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your enterprise - where you can leverage differentiated services to provide a superior customer... [05 May 2008]
The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise
White Paper Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. Service-oriented architecture and session initiation protocol are revolutionary technologies that... [05 May 2008]
The Customer Focused Contact Center
White Paper Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the company are developed. The contact center is where you make or break your... [11 Apr 2008]
Rapid Change Drives Heritage Plaza Mortgage to VoIP
White Paper A single ShoreTel IP telephony system was distributed across all locations, with features that include automatic least-cost routing, workgroups, a built-in conference bridge with integrated document sharing, and a virtual contact center. [02 Apr 2008]
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