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silicon.com > White Papers > Software and Web Development > Internet and Web
Content Management for Departments and Midsized Organizations: Leveraging Small-Scale Solutions for Big Business Improvements
Relying on manual, paper-based business processes leads to low productivity, increased risk, and high operational expens Read more
Jun 11, 2009
silicon.com > White Papers
Major Health Fund Improves Member Service With Microsoft Office SharePoint Server 2007
With ambitions to remain Australia's fastest growing health insurer, NIB Health Funds needed to improve the quality of, Read more
Dec 15, 2006
silicon.com > Jobs
Web Architect - Java / Websphere
My client is a large global solution provider who are looking for a Web Architect to work in their London offices. The W Read more
Dec 5, 2009
silicon.com > Jobs
Application Support Analyst / Technical Support, London
Excellent opportunity for an Application Support Analyst / Technical Support Analyst to join a large publisher Read more
Jan 7, 2010
silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
Alcatel-Lucent tech cutting costs and improving customer service Read more
Feb 21, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Building society streamlines system support
Doing more with less? Read more
May 27, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > IT Management > Business Functions
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices Read more
Jan 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Achieving Best Practice Performance in Automotive Parts Distribution
Globalization and structural issues have caused the automotive market to become more competitive than ever, with pressur Read more
Jan 8, 2008
Stories on customer service content s
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- Software audits: The pitfalls you need to know about
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- Is Google's Nexus One an iPhone killer? Not a chance
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Check out these top business apps for your iPhone
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Inside a Microsoft datacentre
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Green IT without losing your edge
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Peter Cochrane's latest video blog
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What you need to know about Windows 7