customer service content s
Photos: Top iPhone apps for business
Photo Users can view customised financial, HR, supply chain and customer relationship management analytics for free, as long as they own a licensed version of Oracle Business Intelligence Suite Enterprise Edition Plus or... [27 Oct 2009]
How tech is helping gamblers get that casino feeling
News The revamped platform - along with a new 24-hour live betting service - went live in February and can be plugged into third party websites to provide them with the same gaming functionality which they can then tailor for... [23 Oct 2009]
Overview of Requirements and Applications for 40 Gigabit and 100 Gigabit Ethernet
White Paper Similar aggregation effects are present in the carrier and service provider networks, where it has become increasingly challenging for service providers to accommodate customer requests... [09 Oct 2009]
Beyond CRM: How to improve customer interactions
Comment CCM can be either a suite of products or a unified platform, and capabilities typically include data integration for the access to customer information from systems such as ERP, CRM or content management... [25 Sep 2009]
Mobile operators: Tune in to the customer
Comment This theme, explored extensively in the Freeform Dynamics' report, Mobile Marketing Imperatives: Transitioning to a customer-centric approach, has emerged once again as a key outcome in research recently conducted on the... [05 Aug 2009]
The Weekly Round-Up: 24.07.09
Round-Up According to the Identity and Passport Service's annual accounts, published earlier this week, £12.4m was spent on the Critical Workers Identity Card (CWIC) scheme last year. Rarely a day goes by when... [24 Jul 2009]
Clicktime.com Boosted Average Time Spent on Site Five Percent With Google Site Search
White Paper It's a Software-as-a-Service (SaaS) company and site does most of the talking in pre-sales situations. Clicktime deployed Google Site Search that helped customers zero in on specific aspects of... [23 Jun 2009]
Circle-E. Reduces Costs, Cuts Waste, and Redefines the Productivity of Field Service Maintenance Professionals With the Google Search Appliance
White Paper Circle-E.has become one of Texas' most competitive and successful facilities service maintenance companies. It wanted to differentiate its services, improve efficiency and reduce costs by creating a centralized,... [21 Jun 2009]
BT calls for end of 'free ride' for BBC's iPlayer
News Internet service provider BT has admitted to throttling provision of the BBC iPlayer, and has called for content providers to shoulder some of the costs of content provision. On Thursday... [12 Jun 2009]
Webwise re-Phormed with 'discovery engine'
News The ISP maintains a list of users who have opted in or out of the service. Amazon declined to be tracked by Phorm in April, while last year Orange declined to deploy the ad-serving technology, saying customers might feel... [03 Jun 2009]
Vodafone to dive into mobile app store pond
News The first applications will be available towards the end of the year in the UK, Italy, Germany, Spain, Netherlands, Greece, Portugal and Ireland and Vodafone said it expected to expand the service in the future. [12 May 2009]
Business is the loser if you shun "experimental" web 2.0
News For customer-facing applications, companies need to be vigilant of the content that customers share and should therefore put relevant policies in place. Web 2.0 platforms are great for getting customers... [30 Apr 2009]
CAMICO Mutual Insurance Drives 50% of Direct New Policy Submissions Via Cost-Effective Online Channel
White Paper CAMICO Mutual Insurance wanted to upgrade the company's custom-built extranet application to improve the cost efficiency of content delivery to its customers and facilitate growth in the face of a... [03 Apr 2009]
Mobile operators: It's time to get personal
Comment At a higher level, operators must assess the extent to which they have coherency across service inception, validation from market opportunity perspective, detailed service design, engineering and... [31 Mar 2009]
Executive Perspective: True Information Integration, featuring Cisco's Gary Bridge
White Paper It presents new approaches to creating a Service Oriented Architecture for integrating structured and unstructured transactional and content-based data, with a goal toward enhancing the... [18 Mar 2009]
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