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silicon.com > White Papers > Software and Web Development > Internet and Web

Content Management for Departments and Midsized Organizations: Leveraging Small-Scale Solutions for Big Business Improvements

Content Management for Departments and Midsized Organizations: Leveraging Small-Scale Solutions for Big Business Improvements

Relying on manual, paper-based business processes leads to low productivity, increased risk, and high operational expens Read more

Jun 11, 2009

silicon.com > White Papers

Major Health Fund Improves Member Service With Microsoft Office SharePoint Server 2007

Major Health Fund Improves Member Service With Microsoft Office SharePoint Server 2007

With ambitions to remain Australia's fastest growing health insurer, NIB Health Funds needed to improve the quality of, Read more

Dec 15, 2006

silicon.com > Jobs

Web Architect - Java / Websphere

Web Architect - Java / Websphere

My client is a large global solution provider who are looking for a Web Architect to work in their London offices. The W Read more

Dec 5, 2009

silicon.com > Jobs

Technical Customer Support

Technical Customer Support

Position: Technical Customer Support Salary: To GBP26,000 Location: East Midlands Our client is seeking a Customer Produ Read more

Dec 27, 2009

silicon.com > Management > CIO Insights

Swinton Insurance gets chatty with IP tech

Alcatel-Lucent tech cutting costs and improving customer service Read more

Feb 21, 2008

silicon.com > Management > CIO Insights

Poor CRM failing customers

Customer expectations don't match the reality? Read more

Mar 7, 2008

silicon.com > Management > CIO Insights

Building society streamlines system support

Doing more with less? Read more

May 27, 2008

silicon.com > White Papers > IT Management > Business Functions

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more

Sep 19, 2008

silicon.com > White Papers

Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month

Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month

With its mission-critical and time-sensitive faxes numbering over 3.4 million each month, Countrywide Financial Corp. ne Read more

Jan 2, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Liba.com: Offers Services to Help Young Families in China

Liba.com: Offers Services to Help Young Families in China

Liba.com increases productivity and customer service in their contact center while streamlining their business processes Read more

Jan 7, 2008

Stories on customer service content s

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping