customer service cost-cutting
Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions
White Paper Companies in process industries now widely realize that they must restructure their supply chains to take out costs and maintain their customer service edge. In the face of the steady run up in manufacturing and logistics costs, the old strategies... [17 Jul 2008]
Network Rail on track with IP
News Catherine Doran, director of information management at Network Rail, said BT's strong customer service and competitive pricing helped secure the deal. It's hoped the new infrastructure will make company communications more reliable and contribute... [10 Jun 2008]
Progress Through Transparency and Customer Intimacy
White Paper Cablecom therefore needed to extend its innovative drive to developing a user-friendly SelfCare Customer Portal, whilst simultaneously achieving substantial cost savings by cutting down pressure on the front office. [31 May 2008]
Peter Cochrane's Blog: Warped perceptions
Comment Security people are never their own customer. Written at Schiphol Airport in the Netherlands and dispatched via an airline lounge wi-fi service. Find out what's hot on the top tech execs' agendas for 2008… ¦ Video: CIO Agenda 2008 ¦ Naked... [28 May 2008]
Orange cuts voice and data roaming costs
News For voice roaming, Orange is launching an offer called 'Favourite Countries' - which it says will deliver savings of between 18 and 60 per cent off the regulated 'Eurotariff', depending on which European country a customer lives in. [20 May 2008]
Aviva signs £300m comms deal
News Norwich Union Insurance CEO Igal Mayer said in a statement: "It is important to our market success that we are able to respond to business and customer needs promptly and reliably. This contract represents a significant commitment on both sides to... [13 May 2008]
Will consumers always want free banking?
Comment This consequence is beneficial for the industry because it will force banks to focus on improving customer service rather than using a lack of transparency to gain additional revenues. To improve customer service, banks will look for more effective... [12 May 2008]
BT adds smart phone to home broadband package
News Obviously the work environment would be where the restriction is but essentially if there's an Exchange server environment there's no reason why a BT ToGo Total Broadband customer [couldn't get their work email on the device]. [08 May 2008]
Microsoft - halted Vista, XP updates resumed
News Those already running Dynamics RMS with one of the Windows updates should contact customer support, it said. Find out what's hot on the top tech execs' agendas for 2008… Video: CIO Agenda 2008 Naked CIO: The true cost of... [07 May 2008]
Why IT must escape the belt-tightening
Comment So do we think the tools available to improve sales, marketing, advertising, customer service, time to market, quality of goods, accuracy of information, returns, merchandising and so on are not worth investing in? [18 Apr 2008]
TalkTalk Direct gets faster on its feet
Case Study With the upgrade, the IT team had to make sure operations and customer service were not affected and ensure the infrastructure was future-proofed for further growth. Since installing the new servers, the company has seen an 88 per cent reduction in... [11 Oct 2007]
Lewisham Streamlines Tax Inspection Service, Cutting Costs by 30 Per Cent a Visit
White Paper Applications can be processed in one hour, rather than 48, supporting the Council's strategy to improve customer service. Automated data transfer ensures information is accurate and cuts the cost of each field visit by 30 per cent. [30 Aug 2007]
Leader: Should CIOs fear the rise of private equity?
Leader Areas such as customer service are often seen as places where private equity's biggest thinkers - an upgrade of Tom Wolfe's 'Masters of the Universe' type from almost 20 years ago - see an opportunity to make cuts. [03 Aug 2007]
The CIOs transforming government IT
Comment The CIO has never been more important to the public sector - in both local and central government and beyond - due to high-profile, multi-billion pound programmes such as NHS IT and ID cards, an efficiency agenda putting continued pressure on... [27 Jun 2007]
The CIOs transforming government IT
CIO Analysis The CIO has never been more important to the public sector - in both local and central government and beyond - due to high-profile, multi-billion pound programmes such as NHS IT and ID cards, an efficiency agenda putting continued pressure on... [06 Jun 2007]
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