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silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
Responsible for managing Australia's fastest growing container port, the Port of Brisbane Corporation (PBC) needed a mor Read more
Feb 20, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
Promotional products provider Global Advertising Products (Global) relied on an outdated system to manage its critical s Read more
Apr 2, 2008
silicon.com > White Papers > IT Management > Business Functions
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to r Read more
Apr 30, 2008
silicon.com > White Papers > IT Management > Business Functions
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and Read more
Apr 30, 2008
silicon.com > White Papers > IT Management > Business Functions
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadb Read more
Apr 30, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
TechNet Webcast: Windows Mobile Series: Microsoft Dynamics CRM Mobility and Windows Mobile (Level 300)
Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobil Read more
May 30, 2008
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