customer service crm solution
Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
White Paper Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. The... [11 Nov 2009]
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship management system. Using Microsoft Dynamics... [28 Oct 2009]
Microsoft Dynamics CRM - High 5 Sportswear Case Study
White Paper They implemented a CRM SaaS solution that offered a platform for consolidating customer data and improving efficiency. High 5 Sportswear is an athletic apparel distributor based in the... [28 Oct 2009]
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
White Paper Compared to managing the solution on its own, Microsoft Dynamics CRM as a service helped the field sales team reduce deployment time by 67 percent, lower administrative and support costs... [28 Oct 2009]
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100)
White Paper With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast,... [28 Oct 2009]
Teachers Association Turns to Centralized Data Repository to Improve Member Service
White Paper After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM. CTA wanted to add a customer relationship management solution to better support its members. The... [28 Oct 2009]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from... [28 Oct 2009]
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
White Paper Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met... [28 Oct 2009]
World's Biggest Auto Auction Links Customer Information to Grow Online Business
White Paper With help from Microsoft Services consultants, the Manheim team took advantage of the Microsoft Services Implementation for Microsoft Dynamics CRM offering to plan, design, and deploy Microsoft Dynamics... [02 Oct 2009]
Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
White Paper The challenge was to replace numerous disparate contact information management systems originally resulting from six acquisitions with an integrated solution for sales force automation and Customer... [02 Oct 2009]
Travel Company Sails on Business Intelligence to Increase Revenues in Weak Economy
White Paper Sportsnet Holidays needed a Customer Relationship Management (CRM) solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics... [02 Oct 2009]
SAMPLE: Performance and Scalability Assessment of Customer Implementation
White Paper Given the extensive configuration and customization options available within Microsoft Dynamics CRM, and the different usage patterns that organizations have, Load Testing often provides the most appropriate mechanism to... [02 Oct 2009]
The IGEPA Group Improves Quality of Service With Access to Accurate, Up-to-Date Customer Information
White Paper The IGEPA Group wanted to replace the company's legacy Customer Relationship Management (CRM) solution to meet the growing demands of the group's day-to-day business activities and... [01 Oct 2009]
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
White Paper Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate... [01 Oct 2009]
Steelcase Werndl AG Raises Efficiency and Profitability at With Customer Relationship Management Solution
White Paper Steelcase Werndl AG implemented Oracle CRM On Demand to introduce a uniform system that works with various sources of data in real time and connects various divisions, thereby optimizing productivity and implemented... [01 Oct 2009]
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