customer service crm system
Cadence Sets a New Tone and Tempo for Global Customer Support
White Paper The challenge for Cadence was to equip contact centers on three continents with a robust, high-quality telephony infrastructure that could measure up to a new Siebel CRM system and the intensive support... [03 Jul 2008]
Kookmin Bank Heightens Customer Responsiveness With IBM Software
White Paper The knowledge-powered customer relationship management (CRM) solution provides a unifying integration of processes that empower agents with relevant CRM information in realtime. IBM... [03 Jul 2008]
Russian Business Network Strengthens Customer Relationships With Management
White Paper To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management (CRM) system based on Microsoft Dynamics... [03 Jul 2008]
Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
White Paper wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers... [03 Jul 2008]
BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
White Paper The Avanza project originated within Amena (prior to its integration in the France Telecom Group) to establish a CRM system capable of covering 360 of customer management, not only via... [01 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements... [31 May 2008]
XP SP3 starts endless reboot for some AMD PCs
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics Those with a problem are encouraged to contact Microsoft's customer support. [14 May 2008]
Service Agency SEBRAE-SP Brings Customers Closer Through Integrated Information Management
First, they designed an IT strategic plan to restructure their department - customer relationship management (CRM) system, financial administrative system,... [30 Apr 2008]
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
White Paper Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved... [30 Apr 2008]
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved... [30 Apr 2008]
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing... [30 Apr 2008]
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
White Paper SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing... [30 Apr 2008]
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
White Paper They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria. Executives completed an in-depth request for proposal process to narrow... [30 Apr 2008]
Target the Right Customers
White Paper One can have the best Customer Relationship Management (CRM) or contact management system in the world, but if one is pursuing the wrong business, the system will not... [26 Apr 2008]
BT embraces NetSuite's on-demand software
News BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM) software from SugarCRM. NetSuite software provides a single system... [22 Apr 2008]
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