customer service cross-selling
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Leveraging Content Integration for Improved Customer Service
White Paper Enterprise content integration (ECI) has emerged to help organizations unify their content and workflow infrastructures to help ensure faster and lower-cost issue resolution, improved customer retention and more effective cross- and up-selling. [23 Jul 2008]
Making Customers smile with Help from SAS
White Paper As an important part of its business strategy in implementing smile, the company is using SAS software to gain insights into customer behavior and so tailor its products and services more effectively.smile can now, explore which marketing... [03 Jul 2008]
Lehigh Valley Safety Supply Kicks Up Web Sales Of Safety Shoes
White Paper With up selling, cross-selling and customized marketing campaigns developed with WebSphere Commerce Suite, Version 5.1, Lehigh expects to increase online sales by 700 percent in 2001. Lehigh has the ability to customize marketing initiatives and... [03 Jul 2008]
mySAP Customer Relationship Management
White Paper This results in lost opportunities for cross-selling and up-selling, overlooked indicators about customer satisfaction and dissatisfaction, and inadvertently forfeited potential revenues. Understanding customer needs, business drivers, and... [03 Jul 2008]
Hafslund ASA Improves Customer Management With a Single Source of Data
White Paper The challenge was to provide customer service center staff with a complete overview of customer commitments, and enable cross-selling and improve customer service by consolidating all customer information onto one system. [01 Jul 2008]
Energy-Efficiency Firm Powers Up Business With Business Management Software
White Paper Working with Microsoft Gold Certified Partner Inscio, Current Energy implemented Microsoft Dynamics GP business management software and integrated it with Microsoft Dynamics Retail Management System and other business systems to improve cross... [30 Jun 2008]
Leading Mobile Operator Revolutionises Customer Services With IVR
White Paper They also wanted to free customer service agents from routine call answering and allow them to focus on value-added up-selling and cross-selling activities. They aimed to achieve this by automating responses to common customer queries and... [25 Jun 2008]
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
White Paper National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve... [17 Jun 2008]
Energy-Efficiency Firm Powers Up Business With Business Management Software
Working with Microsoft Gold Certified Partner Inscio, Current Energy implemented Microsoft Dynamics GP business management software and integrated it with Microsoft Dynamics Retail Management System and other business systems to improve cross... [11 Jun 2008]
Energy-Efficiency Firm Powers Up Business With Business Management Software
White Paper Working with Microsoft Gold Certified Partner Inscio, Current Energy implemented Microsoft Dynamics GP business management software and integrated it with Microsoft Dynamics Retail Management System and other business systems to improve cross... [11 Jun 2008]
Will consumers always want free banking?
Comment They expect to make a profit on interest rate margins and cross-selling of other products such as loans and insurance. To improve customer service, banks will look for more effective ways to segment their customer bases and develop products that... [12 May 2008]
Transform Customer Data Into Profit: Discover New Sources of Value Through Analytic Insight Across Your Marketing, Sales and Service Organizations
White Paper Marketing groups were first to embrace predictive analytics, for cross-selling, campaign management, interaction management, customer acquisition and customer loyalty programs. The real winners are the enterprises that realize that true customer... [19 Mar 2008]
The West Bromwich Building Society Improves Cross-Selling
White Paper During the 1990s, however, the company had to overcome numerous challenges to continue fulfilling this commitment - challenges such as fragmented customer data; disconnected channels; and inconsistent, inefficient business processes. [08 Feb 2008]
Cheat Sheet: CRM
Cheat Sheet Marketing people for example could use information about customers' other interests or buying habits to provide cross selling and upselling opportunities. By using this information, among other things, companies can improve online FAQ sections... [08 Jan 2008]
Case Study: Banca Popolare Di Milano
White Paper The result was improved service, enhanced cross-selling opportunities and faster time to market. This Italian bank set out to offer better customer service--and started by transforming its IT. IBM helped it break down the walls separating different... [12 Dec 2007]
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