customer service data
Peter Cochrane's Blog: Why your broadband's so slow
Comment They may be delivering but the customer may not be seeing it! But at last the industry is responding with a few real programmes involving upgrades heading toward a genuine 50Mbps service. The chart below shows the per cent data throughput on a... [03 Sep 2008]
Does Obama want the US to be the new India?
Comment For more than 35 years, the banking industry has used outsourcing to reduce its costs and improve customer service. A recent survey of banks with outsourced data centres confirmed what many have known for some time - that improvements in... [02 Sep 2008]
Effectively manage access to systems and information to help optimize integrity and facilitate compliance
White Paper This is particularly critical when it comes to the continually growing business requirement to increase employee, customer and trading-partner access to valuable data and resources, such as in a service oriented architecture (SOA) environment. [02 Sep 2008]
Building a Secure Network for Greater Agility and Success
White Paper Examine how to protect customer data and business assets from internal and external security breaches, and comply with the latest legislation for customer privacy. You will also hear how a Cisco customer increased productivity and customer... [02 Sep 2008]
Data Centers: Cisco Best Practices for Security and Performance
White Paper Network service providers seeking Cisco® Powered Network Program membership must meet rigorous application requirements that, among other things, include network performance, network security, and customer support. [02 Sep 2008]
IBM sends $300m to the cloud
News In the event of a service disruption, the company says its data centres would be able to electronically process the shift in information from customer sites in order restore service in a reasonable amount of time. [20 Aug 2008]
O2 snaffles HomeServe mobile contract
News HomeServe, which has more than 5,000 employees and sub contractors remotely located across the UK, is using mobile technology to boost efficiency and call response time, and maintain high levels of customer service, according to CIO Trevor Didcock. [18 Aug 2008]
More businesses turning to VoIP?
News Business customer share of worldwide hosted VoIP service revenue will increase from 26 per cent in 2007 to 41 per cent in 2011, market research company Infonetics Research predicts. While consumers have embraced VoIP, businesses have been... [14 Aug 2008]
Customer Services for Dell Equallogic: Ensuring Your Success
White Paper They have built a reputation for quality customer support that's more responsive and reliable than any other provider. Whether people are building a storage environment, expanding their infrastructure, or taking advantage of product features, the... [08 Aug 2008]
Gov't spends £18m on comms surveillance
News Speaking in response to a parliamentary question from Lord Northesk, West said that from January 2004 to the beginning of July 2008, the government spent more than £18m on grants for the databases of customer communications information that ISPs... [07 Aug 2008]
Hedgetec Does Not Play the Market When Securing Customer Web Connectivity
White Paper Hedgetec Integration Incorporated is an integration company that runs technology in an Application Service Provider (ASP) model specifically for the hedge fund market. Hedgetec centralizes all the services it provides from a data center protected... [06 Aug 2008]
Cisco looks to the future with investment plans
News This means the company will invest in new markets that are adjacent to existing product lines in all its major customer segments from the home network to the data centre, from small and medium businesses to the enterprise, and from its commercial... [06 Aug 2008]
The Great Email Security Debate: Appliances, SaaS, or Virtual?
White Paper Based on "real world" examples from Proofpoint's customer base, this web seminar replay discusses the critical factors that you should consider when evaluating email security deployment scenarios for your organization. [05 Aug 2008]
QoS: Solution Waiting for a Problem
White Paper However, the lack of need for hard guarantees by both the customer and the internet service provider, is one of the fundamental reasons for the failure of QoS mechanisms. Quality of Service (QoS) in data networks has been debated for atleast 35 years. [04 Aug 2008]
Overview of Requirements and Applications for 40 Gigabit and 100 Gigabit Ethernet
White Paper Similar aggregation effects are present in the carrier and service provider networks, where it has become increasingly challenging for service providers to accommodate customer requests for services due to the bandwidth constraints of their... [04 Aug 2008]
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