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silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
Alcatel-Lucent tech cutting costs and improving customer service Read more
Feb 21, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Building society streamlines system support
Doing more with less? Read more
May 27, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers
Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month
With its mission-critical and time-sensitive faxes numbering over 3.4 million each month, Countrywide Financial Corp. ne Read more
Jan 2, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Liba.com: Offers Services to Help Young Families in China
Liba.com increases productivity and customer service in their contact center while streamlining their business processes Read more
Jan 7, 2008
silicon.com > White Papers > IT Management > Business Functions
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices Read more
Jan 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Achieving Best Practice Performance in Automotive Parts Distribution
Globalization and structural issues have caused the automotive market to become more competitive than ever, with pressur Read more
Jan 8, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Global Investment Banking Firm Redefines Banker's Hours With Mobility
Goldsmith-Agio-Helms, a global private investment banking firm with offices in Minneapolis, New York, Chicago, Los Angel Read more
Jan 11, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)
Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and A Read more
Jan 11, 2008
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